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Tour Leader Manager

2 months ago

Glasgow, Glasgow City, United Kingdom Grand Circle Corporation Full time
{"Job Title": "Trip Leader Training Manager", "Job Description": "Job Summary

Grand Circle Corporation is seeking a skilled Trip Leader Training Manager to join our team. As a key member of our operations team, you will be responsible for hiring and training Trip Leaders to deliver exceptional tours of Great Britain.

Key Responsibilities
  • Hire and train Trip Leaders to meet the company's quality standards.
  • Coach Trip Leaders on tour quality and customer satisfaction.
  • Manage Trip Leader performance to ensure they meet company guidelines and excellence goals.
  • Lead a high-performing Trip Leaders team that embodies the company's culture and values.
  • Manage relationships with Trip Leaders and vendors.
  • Evaluate and act on quality issues from traveler and Trip Leader feedback.
  • Support trip delivery and development.
  • Report on key performance indicators (KPIs) to head office.
  • Travel with Trip Leaders and groups as needed to provide training and coaching.
  • Interact with travelers on site to support Trip Leaders and gather feedback.
  • Drive performance in a fast-paced environment and work under pressure.
  • Provide 24/7 emergency support and resolve operations/customer issues.
Benefits
  • Competitive salary package.
  • Incentive bonus based on targeted results.
  • Merit increase based on performance.
  • Vacation days and personal days.
  • Public transport reimbursement.
  • Personal and professional growth opportunities.
  • Milestone bonus and travel certificate every 5th anniversary of employment.
  • Associate deals on worldwide GC Tour packages at discounted prices.
  • Referral bonus.
  • Comprehensive training program onsite.
  • Unique corporate culture with team building, community work, and corporate events.
  • Opportunity to work with an international team and interact with colleagues worldwide.
Requirements
  • Strong knowledge of the UK.
  • Ability to work as part of a team.
  • Strong training and coaching skills.
  • Performance management experience.
  • Proven experience in the travel industry and staff management.
  • Excellent interpersonal and communication skills.
  • Fluency in written and spoken English.
  • Proficient in Microsoft Word and Excel.
Our Values

At Grand Circle Corporation, we value employees who embody our corporate values. Please visit our website to learn more about our values and culture.

"}