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Tour Operations Manager

2 months ago


Glasgow, Glasgow City, United Kingdom Grand Circle Corporation Full time
About the Role

Grand Circle Corporation is seeking a highly skilled and experienced Tour Leader Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional tour experiences for our travelers.

Key Responsibilities
  • Develop and implement training programs for Trip Leaders to ensure they meet the company's quality standards.
  • Coach and mentor Trip Leaders to improve their tour quality and exceed traveler expectations.
  • Conduct performance management and evaluations to ensure Trip Leaders meet company guidelines and achieve excellence goals.
  • Build and lead a high-performing team of Trip Leaders who embody the company's culture and values.
  • Evaluate and address quality issues raised by travelers and Trip Leaders.
  • Report key performance indicators (KPIs) to the head office.
  • Travel with Trip Leaders and groups as needed to provide training and coaching.
  • Drive performance in a fast-paced environment and work under pressure.
What We Offer
  • Competitive salary package.
  • Incentive bonus based on targeted results.
  • Merit increase based on performance.
  • Vacation days and personal days.
  • Personal and professional growth opportunities.
  • Milestone bonus and travel certificate every 5th anniversary of employment.
  • Associate deals on worldwide GC Tour packages at discounted prices.
  • Referral bonus.
  • Comprehensive training program onsite.
  • Unique corporate culture with team building, community work, and corporate events.
  • Opportunity to work with an international team and interact with colleagues worldwide.