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Tour Operations Manager
2 months ago
Grand Circle Corporation is seeking a highly skilled and experienced Tour Leader Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional tour experiences for our travelers.
Key Responsibilities- Develop and implement training programs for Trip Leaders to ensure they meet the company's quality standards.
- Coach and mentor Trip Leaders to improve their tour quality and exceed traveler expectations.
- Conduct performance management and evaluations to ensure Trip Leaders meet company guidelines and achieve excellence goals.
- Build and lead a high-performing team of Trip Leaders who embody the company's culture and values.
- Evaluate and address quality issues raised by travelers and Trip Leaders.
- Report key performance indicators (KPIs) to the head office.
- Travel with Trip Leaders and groups as needed to provide training and coaching.
- Drive performance in a fast-paced environment and work under pressure.
- Competitive salary package.
- Incentive bonus based on targeted results.
- Merit increase based on performance.
- Vacation days and personal days.
- Personal and professional growth opportunities.
- Milestone bonus and travel certificate every 5th anniversary of employment.
- Associate deals on worldwide GC Tour packages at discounted prices.
- Referral bonus.
- Comprehensive training program onsite.
- Unique corporate culture with team building, community work, and corporate events.
- Opportunity to work with an international team and interact with colleagues worldwide.