Customer Success Business Development Specialist
1 day ago
Job Title: Senior Customer Success Manager
Location: UK (Remote)
We are seeking a highly skilled Senior Customer Success Manager to join Executive Integrity, an innovative leader in the maritime technology sector.
This is a unique opportunity to bring your expertise and drive to a growing organisation at the forefront of digital transformation in shipping operations.
- Lead international customer accounts post on-boarding, training, and relationship management.
- Mentor Junior Account Leads while identifying and pursuing growth opportunities such as up-selling and cross-selling.
- Oversee contract reviews, document processes, and ensure continuous service improvement.
- A proven track record of Customer Success in a technology/software company.
- Proficiency in MS Office and excellent communication skills in English.
The ideal candidate will have a strong understanding of customer success principles and be able to develop and implement strategies to drive customer satisfaction and retention.
We offer a competitive salary of £60,000 - £80,000 per annum, dependent on experience.
Key Responsibilities:
- Manage customer relationships to ensure high levels of satisfaction and loyalty.
- Develop and execute plans to improve customer engagement and retention.
- Analyse customer data to identify trends and opportunities for growth.
- Collaborate with cross-functional teams to ensure seamless delivery of customer solutions.
Requirements:
- Proven track record of customer success in a technology/software company.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong analytical and problem-solving skills.
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