Customer Success Business Development Specialist

1 day ago


London, Greater London, United Kingdom Executive Integrity Full time

Job Title: Senior Customer Success Manager

Location: UK (Remote)

We are seeking a highly skilled Senior Customer Success Manager to join Executive Integrity, an innovative leader in the maritime technology sector.

This is a unique opportunity to bring your expertise and drive to a growing organisation at the forefront of digital transformation in shipping operations.

  • Lead international customer accounts post on-boarding, training, and relationship management.
  • Mentor Junior Account Leads while identifying and pursuing growth opportunities such as up-selling and cross-selling.
  • Oversee contract reviews, document processes, and ensure continuous service improvement.
  • A proven track record of Customer Success in a technology/software company.
  • Proficiency in MS Office and excellent communication skills in English.

The ideal candidate will have a strong understanding of customer success principles and be able to develop and implement strategies to drive customer satisfaction and retention.

We offer a competitive salary of £60,000 - £80,000 per annum, dependent on experience.

Key Responsibilities:

  • Manage customer relationships to ensure high levels of satisfaction and loyalty.
  • Develop and execute plans to improve customer engagement and retention.
  • Analyse customer data to identify trends and opportunities for growth.
  • Collaborate with cross-functional teams to ensure seamless delivery of customer solutions.

Requirements:

  • Proven track record of customer success in a technology/software company.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills.


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