Customer Service Manager
3 days ago
Hollywood Bowl Group is a leading provider of family entertainment, operating 74 centres across the UK and 13 centres in Canada under the Hollywood Bowl, Putt & Play and Splitsville brands.
We value diversity and inclusion, promoting equal opportunities and recognising individual differences. Our diverse and inclusive workplace makes us a more relevant, competitive, and resilient company.
About the RoleAs an Assistant Manager, you will be responsible for coaching and mentoring the team, running an exceptional operation, front-of-house, and supporting the General Manager back-of-house to deliver centre goals and financial targets.
You will have the opportunity to develop your skills and experience, with a thorough induction and training program to ensure your success in this varied and exciting role.
The ideal candidate will be passionate about delivering exceptional customer service and have experience of managing teams within the leisure or hospitality industry.
We are looking for someone who is willing to work nights and weekends, and has a willingness to learn and grow with our company.
What We Offer- A competitive salary of £43,000 per annum (pro rata)
- A 40-hour contract, plus additional pay for any extra shifts worked
- 50% off food when working
- Optional pension plan
- 28 days holiday, plus additional days with length of service
- Access to our Centre Manager in Training programme and apprenticeships
- Free games vouchers every month
- 30% discount on food and drink for you and up to five friends
- Employee Assistance Programme (EAP) and Mental Health First Aiders
- Healthcare cash plan and financial long service awards
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