Customer Service Specialist

24 hours ago


Glasgow, Glasgow City, United Kingdom Barclays Full time
Job Description

Company Overview: Barclays is a leading global financial services provider.

Salary: The estimated salary for this role is £25,000 - £35,000 per annum, depending on experience.

Job Description: As a Customer Service Specialist, you will be servicing business banking customers with their everyday needs. This includes taking inbound calls from customers, responding to queries, resolving issues and handling complaints, working as part of a team, representing values of Barclays, handling customer administrative tasks and delivering customer expectations.

Key Responsibilities:

  • Provide exceptional customer service through various communication channels including chat, email and phone.
  • Execute customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
  • Collaborate with teams across the bank to align and integrate customer care processes.
  • Identify areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
  • Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
  • Resolve specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments.
  • Develop and execute reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
  • Identify industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Requirements:

  • To meet the needs of stakeholders/customers through specialist advice and support.
  • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
  • Likely to have responsibility for specific processes within a team.
  • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
  • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
  • Provide specialist advice and support pertaining to own work area.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
  • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative/operational expertise.


  • Glasgow, Glasgow City, United Kingdom Mcqueens Dairies Full time

    As a Customer Service Specialist at McQueens Dairies, you will be responsible for providing exceptional customer service to our existing customers. You will be the first point of contact for those looking to cancel their accounts and will use your customer service skills to resolve any issues they may have.The successful candidate will have experience in...


  • Glasgow, Glasgow City, United Kingdom CV-Library Full time

    A great opportunity has arisen for a Customer Service Specialist to join our client's team in Glasgow. This permanent role involves working in a dynamic and expanding company, where you will contribute to delivering an excellent customer experience through effective communication, product knowledge, and problem-solving skills.Your Key Responsibilities:-...


  • Glasgow, Glasgow City, United Kingdom CV-Library Full time

    **About the Role:**We are seeking a dedicated Customer Service Specialist to join our team at CV-Library in Glasgow. As a Customer Service Specialist, you will be responsible for managing a designated caseload with empathy, professionalism, and confidentiality.This role requires strong verbal and written skills, with the ability to show attention to detail....


  • Glasgow, Glasgow City, United Kingdom Greenbean Full time £29,000 - £31,000

    About the RoleWe are seeking an experienced and detail-oriented Customer Service Specialist to join our team at Greenbean.As a key member of our customer service team, you will be responsible for handling complaints and resolving disputes in accordance with our company policies and procedures.Your primary objective will be to provide exceptional customer...


  • Glasgow, Glasgow City, United Kingdom CV-Library Full time

    Job Title: Customer Service Specialist FinancialsWe are looking for an experienced Customer Service Specialist to join our team in Edinburgh. The successful candidate will provide exceptional customer service to our scheme members, answering their pension-related queries and resolving any issues that may arise.You will be the first point of contact for our...


  • Glasgow, Glasgow City, United Kingdom Next Full time

    We are seeking a motivated and enthusiastic Customer Service Specialist to join our fast-paced store team at Next. As a key member of our team, you will play a vital role in delivering outstanding service and ensuring our customers have an exceptional shopping experience. About the Role: Offer fast and friendly service to all customers, assisting them in...


  • Glasgow, Glasgow City, United Kingdom ScS - Sofa Carpet Specialist Full time

    Company OverviewWe are ScS - Sofa Carpet Specialist, one of the UK's leading sofa specialists. We have over retail stores across the country, serviced by 9 distribution centres, a Digital Hub in Coventry, and a support centre in Sunderland.


  • Glasgow, Glasgow City, United Kingdom Arnold Clark. Full time

    We are seeking a highly motivated and customer-focused Automotive Customer Service Specialist to join our team at South Street Car & Van Rental.Key responsibilities include:Providing excellent customer service and resolving any issues that may ariseManaging sales and rental operations, including handling inquiries and bookingsContributing to the development...


  • Glasgow, Glasgow City, United Kingdom Austin Fraser Full time

    About the RoleWe are seeking an experienced and results-driven individual to join our team as a Customer Financial Services Specialist. As a key contributor to our success, you will be responsible for delivering high-quality customer service, achieving sales targets, and driving business growth.Key ResponsibilitiesManage customer relationships, resolving...


  • Glasgow, Glasgow City, United Kingdom Arnold Clark. Full time

    Job OverviewWe're currently seeking highly motivated Customer Service Liaison Specialists to deliver exceptional customer experiences in our Glasgow branches and promote our products with enthusiasm.About the RoleSalary: £35,000 - £40,000 per annumThis exciting opportunity will see you work closely with customers to understand their needs and preferences,...


  • Glasgow, Glasgow City, United Kingdom Teleperformance Full time

    OverviewWe are a fast-paced contact centre employer that works alongside several household known clients to deliver world-class customer service.Telperformance is ranked 25th in the Fortune World Best WorkplacesTM and has a fantastic opportunity for an inbound customer service specialist in our Lloyds Banking Division campaign.This role involves answering...


  • Glasgow, Glasgow City, United Kingdom Scottish Fire and Rescue Service Full time

    **Support Services Specialist Job Description:**We are seeking a skilled and experienced Support Services Specialist to join our team at the Scottish Fire and Rescue Service.The successful candidate will provide high-level administrative support to local teams, focusing on initiative, prioritization, and attention to detail.Key responsibilities...


  • Glasgow, Glasgow City, United Kingdom ScS - Sofa Carpet Specialist Full time

    At ScS, we pride ourselves on being one of the UK's leading sofa specialists, with over 100 retail stores across the country. As a Retail Sales Assistant, you'll be part of a dedicated team that shares our vision of delivering exceptional customer experiences and creating unforgettable memories for our customers.About the RoleAs a key member of our Retail...


  • Glasgow, Glasgow City, United Kingdom Three UK Full time

    We are seeking a highly skilled and motivated Customer Service Resolution Specialist to join our team at Three UK.About the RoleThis is an exciting opportunity to work in a fast-paced, customer-centric environment where you will be responsible for resolving complex customer complaints and issues.Key ResponsibilitiesProtect and enhance our reputation by...


  • Glasgow, Glasgow City, United Kingdom Harrison Scott Associates Full time

    A leading packaging specialist based in Scotland seeks a skilled Internal Sales and Customer Service representative to strengthen their sales and customer service team. This rewarding opportunity offers a unique blend of responsibility and growth potential in a rapidly evolving market.Main Job Duties:Dealing with customer inquiries and resolving any issues...


  • Glasgow, Glasgow City, United Kingdom Barclays Bank PLC Full time

    Are you passionate about delivering exceptional customer service? Do you have a knack for resolving complex customer needs and providing personalized solutions?We are seeking a highly skilled Senior Customer Service Advisor to join our team at Barclays Bank PLC. As a Senior Customer Service Advisor, you will be responsible for providing top-notch customer...


  • Glasgow, Glasgow City, United Kingdom Costa Coffee Full time

    Job DescriptionWe are seeking an experienced coffee professional to join our team as a Barista. As a key member of our store team, you will be responsible for delivering exceptional customer service and providing a high-quality experience for our customers.The successful candidate will have excellent communication and interpersonal skills, with the ability...


  • Glasgow, Glasgow City, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Glasgow, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Glasgow, Glasgow City, United Kingdom NRG. Full time

    We are currently working with NRG to find a Customer Service Operations Specialist to join their Technical Servicing team on a 12-month fixed-term contract.This role has a salary of £25,000 to £27,000, working 35 hours per week, Monday to Friday, 9am to 5pm, with a 1-hour lunch break.This position requires balancing customer needs and expectations with...


  • Glasgow, Glasgow City, United Kingdom Teleperformance Full time

    Role OverviewWe are seeking a skilled Customer Service Specialist to join our team in Glasgow. As a key member of our support team, you will provide exceptional service to our customers via telephone, helping them with their inquiries and resolving their issues in a professional and timely manner.Key Responsibilities:Respond to customer inquiries in a...