Customer Service Specialist Financials
17 hours ago
We are looking for an experienced Customer Service Specialist to join our team in Edinburgh. The successful candidate will provide exceptional customer service to our scheme members, answering their pension-related queries and resolving any issues that may arise.
You will be the first point of contact for our clients, working in a busy environment to deliver a high level of customer service. You will communicate effectively with customers through phone calls and email channels, responding to queries and resolving issues in a timely and accurate manner.
Responsibilities:- Respond to customer inquiries regarding our products and services.
- Investigate and resolve customer complaints in a fair and efficient manner.
- Monitor call centre calls, emails and transactions, and document key information.
- Collaborate with colleagues to ensure seamless delivery of services.
- Demonstrate excellent communication and interpersonal skills.
- Show flexibility and adaptability in a fast-paced environment.
- Maintain confidentiality and handle sensitive information with discretion.
- Meet performance metrics set in their personal performance plan.
Estimated Salary: £13,000 - £15,000 per annum (£6.25-£7.31 per hour based on 37.5 hours/week)
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