Financial Services Customer Service Representative
1 day ago
We are seeking a skilled and customer-focused individual to join our team as a Financial Services Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service experience, ensuring customer satisfaction, and providing information on our products and services.
Responsibilities- Provide excellent customer service experience through various channels, including phone, email, and in-person interactions.
- Educate customers on our products and services, addressing their queries and concerns.
- Work collaboratively with the team to achieve sales targets and improve customer retention.
- Stay up-to-date with industry trends, regulatory requirements, and company policies to ensure accurate advice and guidance.
- Customer service experience in a regulated industry, such as finance, banking, or insurance.
- Strong communication and interpersonal skills, with the ability to build rapport with customers.
- IT literacy, with proficiency in Microsoft Office applications.
- A passion for delivering exceptional customer experiences and finding solutions to customer problems.
- A competitive salary of approximately £25,000 - £30,000 per annum.
- An excellent pension scheme, contributing to your financial security and well-being.
- A virtual GP service, providing convenient access to healthcare support.
- Opportunities for training and development, enhancing your skills and career prospects.
- The chance to work from home after probation, promoting work-life balance.
- A dynamic and expanding company culture, offering opportunities for growth and advancement.
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