Customer Service Representative

4 days ago


Glasgow, Glasgow City, United Kingdom Intrum Full time

About the Role:

We are seeking a Customer Service Representative to join our team in Glasgow, providing financial solutions to customers in need. As a key point of contact, you will be responsible for delivering exceptional customer service, resolving queries and concerns in a timely and professional manner.

What You'll Do:

  • Provide tailored financial solutions to customers experiencing financial difficulty
  • Manage customer accounts, including car finance, bank accounts, credit cards, loans, catalogues, mortgages, and mobile phone services
  • Investigate customer debt details and provide transparent information to support informed decision-making
  • Ensure compliance with Consumer Duty regulation and deliver fair outcomes for customers
  • Work 40 hours per week, Monday-Friday, with varied shift patterns (8am-7pm)

What We're Looking For:

  • A positive attitude, self-motivated, enthusiastic individual with excellent communication skills
  • Customer service experience, whether face-to-face or call centre environment, with a focus on helping customers
  • Ability to use different systems, accurately reflecting conversations and outcomes
  • Good numeracy and English literacy skills to break down complexities around financial products and solutions
  • Resilience to handle sensitive/challenging conversations and complaints

Why Join Us:

Intrum is a leading provider of credit management services across Europe, with circa 10,000 dedicated professionals serving clients across the continent. We offer a competitive starting base salary of £25,440, with OTE up to £29,256 (bonus paid monthly, subject to performance). Our benefits include:

  • Lifestyle: Competitive salary, 33 days holiday, ability to buy/sell more holiday, gadget schemes, contributory pension scheme, birthday day off, hybrid work pattern
  • Opportunities to grow: Structured training, coaching, employee recognition programmes
  • Health: Access to private medical insurance, life assurance, and more
  • Wellbeing: Discounts on gym memberships, cycle to work schemes, employee assistance programme
  • Supportive culture: Ethics, dedication, solutions, empathy, inclusively open, inspiringly supportive, rich in diverse perspectives


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