Customer Service Representative
1 week ago
Customer Service Representative
Kura, a leading provider of outsourced contact centre solutions, is seeking a skilled Customer Service Representative to join its team. As a Customer Service Representative, you will play a crucial role in ensuring customers' concerns are addressed promptly and resolved effectively.
Key Responsibilities:
- Assist customers via telephone and email to increase customer satisfaction
- Deliver the highest quality of customer service to enhance the customer experience and resolve complex complaints
- Resolve complex issues within time constraints and prevent complaints from being escalated to the Energy Ombudsman
- Achieve assigned key performance indicators / targets
Requirements:
- Twelve months back office complaints experience within a call centre
- Computer literacy
About Kura:
Kura provides award-winning outsourced contact centre solutions across the UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals.
We offer:
- A clear structure for your personal and professional development
- A comprehensive package of benefits, including a loyalty award scheme, an employee assistance program, enhanced maternal and paternity pay, and more
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