Customer Service Representative

3 weeks ago


Glasgow, Glasgow City, United Kingdom City Facilities Management Holdings Ltd Full time

Job Title: Customer Service Representative

About the Role:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at City Facilities Management Holdings Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.

Key Responsibilities:

  1. Answer inbound calls and respond to customer inquiries in a professional and courteous manner.
  2. Resolve customer complaints and issues in a timely and effective manner.
  3. Provide product and service information to customers, and respond to their queries.
  4. Work closely with the sales team to ensure that customer needs are met and exceeded.
  5. Maintain accurate records of customer interactions and resolve any issues that may arise.
  6. Participate in ongoing training and development to improve customer service skills and knowledge.

About Us:

City Facilities Management Holdings Ltd is a leading provider of facilities management services, with a reputation for delivering high-quality services to our clients. We are committed to providing exceptional customer service and are seeking a talented and motivated individual to join our team.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career development and advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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