Customer Service Representative

4 weeks ago


Glasgow, Glasgow City, United Kingdom HSBC Full time

Customer Service Representative

At HSBC, we're looking for a skilled Customer Service Representative to join our team in Hamilton. As a key member of our contact centre, you'll be responsible for providing exceptional telephone-based customer service to help resolve customer queries in a friendly and professional manner.

Key Responsibilities:

  • Provide customer service to customers via telephone
  • Work in a busy contact centre environment
  • Use multiple systems to process transactions at pace
  • Solve problems and maintain attention to detail
  • Educate customers about HSBC products and digital banking platforms

Requirements:

  • Previous customer service experience
  • Ability to work in a fast-paced environment
  • Technical ability to use multiple systems
  • Problem-solving skills and attention to detail
  • Commitment to the role for a minimum of 12 months

Working Arrangements:

  • Full-time position
  • Hybrid working environment
  • Work from home with a suitable office setup
  • Technology provided by HSBC

About HSBC:

HSBC is a leading global bank that offers a range of financial services to individuals and businesses. We're committed to creating diverse and inclusive workplaces and welcome applications from all qualified candidates.



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