Customer Service Representative
4 weeks ago
Customer Service Representative
At HSBC, we're looking for a skilled Customer Service Representative to join our team in Hamilton. As a key member of our contact centre, you'll be responsible for providing exceptional telephone-based customer service to help resolve customer queries in a friendly and professional manner.
Key Responsibilities:
- Provide customer service to customers via telephone
- Work in a busy contact centre environment
- Use multiple systems to process transactions at pace
- Solve problems and maintain attention to detail
- Educate customers about HSBC products and digital banking platforms
Requirements:
- Previous customer service experience
- Ability to work in a fast-paced environment
- Technical ability to use multiple systems
- Problem-solving skills and attention to detail
- Commitment to the role for a minimum of 12 months
Working Arrangements:
- Full-time position
- Hybrid working environment
- Work from home with a suitable office setup
- Technology provided by HSBC
About HSBC:
HSBC is a leading global bank that offers a range of financial services to individuals and businesses. We're committed to creating diverse and inclusive workplaces and welcome applications from all qualified candidates.
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