Customer Service Specialist
5 days ago
**About the Role:**
We are seeking a dedicated Customer Service Specialist to join our team at CV-Library in Glasgow. As a Customer Service Specialist, you will be responsible for managing a designated caseload with empathy, professionalism, and confidentiality.
This role requires strong verbal and written skills, with the ability to show attention to detail. You should be able to establish excellent customer relationships in a fast-paced environment and possess a can-do attitude with the ability to interact with lots of different people.
The estimated salary for this role is £11.75 per hour, rising to £12.08 per hour after 3 months. The position offers benefits such as on-line recruitment process, 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary, and opportunities for career development and progression.
In this role, you will:
- Manage a dedicated caseload with empathy, professionalism, and confidentiality
- Maintain multiple cases simultaneously, varying by type and stage
- Be responsible for managing and conducting caseloads by following a structured review process in adherence to all legal and policy requirements
You should have strong PC skills, the ability to navigate multiple systems competently, with ease, and a good consistent typing speed and the ability to multi task.
**Required Skills and Qualifications:**
- Strong verbal and written skills
- Able to establish excellent customer relationships in a fast-paced environment
- Can-do attitude with the ability to interact with lots of different people
- Professional and emotional stability, able to remain professional and maintain professionalism and provide consistent customer service when engaging with Claimants
Contact Information:
Please note that we require all screening and evidence to be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed.
The location for this role is Glasgow, Lanarkshire. The sector for this role is Customer Services. The contract type is Permanent. The hours are Full Time.
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