Customer Service Support Specialist

1 day ago


Glasgow, Glasgow City, United Kingdom City Building Full time

At City Building, we are committed to delivering exceptional customer service. As a leading construction company in Scotland, we require a skilled Customer Service Support Specialist to join our busy Contact Centre.

This is an exciting opportunity to work with a dynamic team, providing efficient and professional support to customers. You will be the first point of contact for customers needing assistance with repairs, maintenance, and emergency work.

The successful candidate will have knowledge of housing repairs and customer service standards or experience of delivering similar services. They will provide empathetic and accurate support, handling incoming calls and ensuring customers' needs are met efficiently.

Key Responsibilities:

  • Provide exceptional customer service over the phone.
  • Handle customer queries and concerns in a professional manner.
  • Work collaboratively with colleagues to resolve customer issues.

Requirements:

  • Knowledge of housing repairs and customer service standards.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.

Estimated Salary: £25,000 - £30,000 per annum, depending on experience. If you feel you have the necessary skills and experience for this role, please forward your CV to the People Service Team.



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