Customer Support Specialist

1 day ago


Glasgow, Glasgow City, United Kingdom Hydrogen Group Full time
About the Role

We are seeking a highly skilled Customer Support Specialist to join our team at Hydrogen Group. This role involves providing exceptional customer service and support to our clients, answering their queries, resolving issues, and handling complaints.

As a key member of our Customer Service Team, you will be responsible for maintaining a positive attitude and delivering outstanding results while working in a fast-paced environment.

This is an exciting opportunity to work with a leading financial services company and develop your skills in customer service, communication, and problem-solving.

Key Responsibilities:

  • Provide top-notch customer service and support via telephone and email
  • Resolve customer complaints and issues efficiently and effectively
  • Maintain accurate records and update systems as necessary

Requirements:

  • Previous experience working as a customer advisor in a regulated environment
  • Excellent communication and interpersonal skills
  • Able to work in a team environment and maintain a positive attitude under pressure
  • Proficient in MS Office applications (Word, Outlook, Excel, PowerPoint)

What We Offer:

  • An estimated salary of £25,000 per year, plus benefits
  • Ongoing training and development opportunities
  • The chance to work with a leading financial services company


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