Customer Financial Support Specialist

2 days ago


Glasgow, Glasgow City, United Kingdom Intrum Justitia Full time

As a Customer Financial Support Specialist at Intrum, you will be responsible for providing expert financial guidance to customers over the phone. You will analyse customer data to identify areas for improvement and suggest alternative repayment plans. Your excellent communication and interpersonal skills will help build trust and confidence with our customers.

About the Role

This role is ideal for those who enjoy problem-solving and have a passion for finance. You will work collaboratively with colleagues to resolve customer complaints and concerns, using your analytical skills to identify patterns and trends.

Responsibilities
  • Provide expert financial guidance to customers over the phone, identifying areas for improvement and suggesting alternative repayment plans.
  • Collaborate with colleagues to resolve customer complaints and concerns, using analytical skills to identify patterns and trends.
  • Maintain accurate records of customer interactions and updates.
What We Offer
  • Competitive salary of £25,440 - £29,256 per year, depending on experience.
  • Structured training and ongoing support to ensure your success in the role.
  • Opportunities for career progression and professional development.


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