Customer Service Specialist

1 month ago


Glasgow, Glasgow City, United Kingdom Greenbean Full time £29,000 - £31,000
About the Role

We are seeking an experienced and detail-oriented Customer Service Specialist to join our team at Greenbean.

As a key member of our customer service team, you will be responsible for handling complaints and resolving disputes in accordance with our company policies and procedures.

Your primary objective will be to provide exceptional customer service, ensuring that all complaints are addressed promptly and fairly.

Key responsibilities include:

  • Responding to customer complaints in a professional and courteous manner
  • Investigating complaints and gathering information to resolve the issue
  • Communicating with customers to provide updates and explanations
  • Collaborating with internal teams to resolve complex complaints

Requirements:

  • Minimum of 2 years of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills


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