Customer Service and Appointment Manager

5 days ago


Glasgow, Glasgow City, United Kingdom Holt Recruitment Ltd Full time
Job Description

We are looking for a skilled Service Advisor to join our commercial vehicle workshop team in Taunton. The successful candidate will have a strong focus on customer service and be able to work effectively in a fast-paced workshop environment.

About the Team

Our team is dedicated to providing exceptional customer service and maintaining high-quality vehicles. We offer a supportive and inclusive environment, with opportunities for professional development and training.

Responsibilities
  • Coordinate service appointments, manage customer interactions, and support efficient workshop operations.
  • Prepare cost estimates, explain service options, and ensure that invoicing aligns with completed work.
  • Maintain accurate records for each service interaction, including vehicle details, work performed, and customer feedback.
Requirements
  • Prior experience in a Service Advisor or similar role within a commercial vehicle or automotive workshop environment preferred.
  • Strong communication and interpersonal skills, with a professional and customer-centric approach.
  • Basic understanding of commercial vehicle maintenance and repair processes to accurately explain services to customers.
Benefits
  • Competitive salary up to £30,000 per annum
  • Opportunities for professional development and training
  • Supportive team environment within a reputable workshop in Taunton
  • Additional benefits package

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