Customer Service Operations Manager
22 hours ago
Job Overview:
We're looking for a skilled Retail Customer Service Manager to join our Entain team. As the face of our brand, you'll deliver exceptional customer experiences and drive standards in our betting shops.
Key Responsibilities:
- Demonstrate our innovative products and services to customers, showcasing our unique offerings.
- Handle customer complaints with empathy and problem-solving skills, ensuring their issues are resolved promptly and professionally.
- Maintain high shop standards, contributing to a positive and engaging environment for customers and colleagues alike.
- Manage opening and closing shifts, working closely with the Shop Manager to ensure seamless operations.
What We Offer:
- A competitive salary of approximately £32,000 per annum, reflecting your value to the team.
- Optional overtime subject to availability, allowing you to earn more and develop your skills.
- Pension Scheme and annual ShareSave, providing long-term financial security.
- Discounts with hundreds of retailers through Entain Deals, enhancing your lifestyle.
- Healthcare and wellbeing support, prioritizing your physical and mental health.
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