Customer Service Operations Manager

22 hours ago


Glasgow, Glasgow City, United Kingdom Entain Group Full time

Job Overview:

We're looking for a skilled Retail Customer Service Manager to join our Entain team. As the face of our brand, you'll deliver exceptional customer experiences and drive standards in our betting shops.

Key Responsibilities:

  • Demonstrate our innovative products and services to customers, showcasing our unique offerings.
  • Handle customer complaints with empathy and problem-solving skills, ensuring their issues are resolved promptly and professionally.
  • Maintain high shop standards, contributing to a positive and engaging environment for customers and colleagues alike.
  • Manage opening and closing shifts, working closely with the Shop Manager to ensure seamless operations.

What We Offer:

  • A competitive salary of approximately £32,000 per annum, reflecting your value to the team.
  • Optional overtime subject to availability, allowing you to earn more and develop your skills.
  • Pension Scheme and annual ShareSave, providing long-term financial security.
  • Discounts with hundreds of retailers through Entain Deals, enhancing your lifestyle.
  • Healthcare and wellbeing support, prioritizing your physical and mental health.


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