Customer Transaction Service Manager

13 hours ago


Glasgow, Glasgow City, United Kingdom Shawbrook Bank Full time
About Us

We're Shawbrook Bank, a leading financial services provider dedicated to delivering exceptional customer experiences. Our team is passionate about creating products and services that meet the unique needs of our customers.

Job Title: Customer Transaction Service Manager

The Customer Transaction Service Manager plays a crucial role in ensuring seamless customer transactions within our organization. This position requires strong leadership skills, excellent communication, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Transaction Management: Manage completion and in-life customer service and support activities related to financial transactions, ensuring an exceptional customer experience.
  • Operational Finance Tasks: Perform a range of operational finance tasks, including request daily mortgage funds from funder, prepare and send loan payment file to finance for release of funds to solicitors, process post-completion servicing system checks, and more.
  • Customer Communication: Provide prompt and professional responses to customer inquiries via email and phone.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance efficiency and productivity.

Requirements:

  • Strong Leadership: A minimum of 2 years' experience in a similar role within the financial services industry, preferably in secured lending or residential mortgage markets.
  • Technical Skills: Advanced MS Office skills, with expertise in Excel, Word, and PowerPoint.
  • Problem-Solving: Proven ability to analyze complex problems, identify solutions, and implement changes.

What We Offer:

  • Competitive Salary: £45,000 per annum, reflecting the importance of this role in our organization.
  • Annual Leave: 25 days' annual leave, allowing for relaxation and rejuvenation.
  • Pension and Healthcare: Contributory pension scheme and comprehensive healthcare benefits, demonstrating our commitment to employee well-being.
  • Flexible Working Hours: Hybrid working arrangements, enabling a balance between work and personal life.
  • Positive Work Environment: A supportive and inclusive workplace culture, fostering growth and development.


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