Customer Service Experience Manager

6 days ago


Glasgow, Glasgow City, United Kingdom Scottish Federation of Housing Associations Full time

Are you passionate about delivering exceptional customer service?

We are seeking a Customer Service Experience Manager to join our team at the Scottish Federation of Housing Associations.

This role involves overseeing daily operations, ensuring effective service delivery across multiple channels, while also supporting team development through coaching, training, and performance management.

As a key member of our team, you will work collaboratively to manage resources efficiently, contribute to business improvement initiatives, and ensure compliance with our policies and customer standards.

The estimated salary for this role is £35,000 - £40,000 per annum, depending on experience.



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