Customer Experience Coordinator

17 hours ago


Glasgow, Glasgow City, United Kingdom Nuffield Health Brentwood Full time

Job Description Summary:

Nuffield Health Glasgow Hospital seeks a skilled Patient Service Advisor to work in a fast-paced environment, providing exceptional customer service and supporting the delivery of high-quality patient care.

About the Role:

  1. Provide vital support and build strong relationships with customers, requiring excellent customer service skills and the ability to communicate effectively.
  2. Manage data and present it in a timely and professional manner, working closely with Consultants and Medical Secretaries.
  3. Log enquiries on the Hospital CRM and oversee the customer journey, undertaking bookings for customers while adhering to GDPR.
  4. Transfer clinic lists onto our Patient Information Management System (PIMS), monitoring departmental email inboxes and taking associated actions.
  5. Allocate clinic rooms and coordinate bookings with medical secretaries, consultants, and other staff members.
  6. Check in patients and book future treatment appointments at the desk and via telephone.

Key Requirements:

  • Excellent communication and interpersonal skills
  • Proven experience in customer-facing roles
  • Ability to work in a fast-paced environment
  • Strong organisational and time management skills

What We Offer:

We offer a competitive salary of up to £23,419.50 per annum, along with benefits including free private healthcare and gym membership.



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