Customer Experience Coordinator
2 days ago
We are seeking highly enthusiastic and customer-focused individuals to join our team at Teacheroo. As a Sports Attendant, you will deliver a high-quality and excellent customer experience for all users. You will help ensure a safe, secure, and clean environment for the users.
The hours will be based on a rota, which will include working evenings and some weekends. You will be line managed by the Sports Hub Manager. Seasonal hours will be made available for sports coaching during school holidays and assisting with the running of our holiday camps.
Main Responsibilities- Maintain a high standard of cleanliness and maintenance in all areas of the Sports Hub, both inside and outside, carry out cleaning programs for the fitness room and sports equipment, reporting any defects or breakages.
- Work at Reception, dealing with telephone calls and liaising with service users.
- Setting up and taking down sports equipment, ensuring that all bookings start and finish on time.
- Supervising patrons using the equipment while in the facility including teams, adults, teenagers, and children.
- Dealing with customer queries in person and over the telephone in a confident and positive manner.
- Charging admission, taking bookings, renting out equipment, or answering the phone.
- Opening and closing of New Field pitches and facilities, ensuring a safe and clean environment for customers.
- Pitch inspections of New Field pitches ensuring they remain litter-free and reporting any defects or breakages.
- Assisting at unique events and providing help with external events.
- Previous experience of working in a school setting, gym, or fitness centre and/or customer-facing environment (Essential).
- Coaching or fitness qualification (NPLQ Trainer/Assessor) - (Desirable).
- Keen interest in sport and fitness (Essential).
Teacheroo is a fully co-educational school. The School consists of a Senior School, Junior School, and a Nursery Department. The School is a member of HMC. The Junior and Senior Schools are on separate sites, both of which have spacious grounds and sports facilities including extensive playing fields, an all-weather sports area, and a large Sports Hall and Centre.
Estimated Salary: £21,800 - £25,600 per annum.
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