Customer Experience Director
1 month ago
We are seeking a highly experienced Customer Experience Director to lead our customer insight and research team at Registers of Scotland.
About the Role:
You will be responsible for developing and leading a team of subject matter experts and specialists covering official statistics, economic analysis, customer insight, and research work. Your role and that of your team is critical to supporting our customer-centric culture and delivering high-quality services to our customers.
Key Responsibilities:
- Review and introduce comprehensive customer policies that support and de-risk our operational services.
- Grow the Customer Insight Hub as the single source of truth for customer experience development and reporting.
- Ensure that the provision of national and official statistics achieve required standards.
- Support the development of our customer insight team and data capture.
- Capture and value customer satisfaction surveys and key performance indicators.
- Identify and fill customer research gaps to bring new insights into customer needs.
Team Development/Management:
- Lead and embed a new team within Registers of Scotland that brings together CX specialists.
- Promote a culture of high performance, resilience, and continuous improvement.
- Establish and monitor staff performance and development goals.
Essential Criteria:
- A relevant qualification and/or evidence of commitment to relevant learning and development.
- Ability to make decisions in a changing environment and anticipate future needs.
- Capacity to build and maintain a network of colleagues and contacts.
- Ability to lead a high-performing team through change programmes.
Salary: £60,000 - £80,000 per annum, depending on experience. We offer a range of benefits, including flexible working arrangements, employer pension contributions, generous annual leave policies, and extensive personal wellbeing benefits.
About Us:
Registers of Scotland is a dynamic organisation that delivers high-quality services to our customers. We are committed to building a customer-centric culture and achieving excellence in all aspects of our work.
-
Customer Experience Director
1 week ago
Glasgow, Glasgow City, United Kingdom Social Pub And Kitchen - Stonegate Group Full timeCustomer Experience Director Job DescriptionWe are seeking a Customer Experience Director to lead our Social Pub and Kitchen team.This is an exciting opportunity to shape our customer experience strategy and drive business growth. About the Role:Develop and implement a customer experience strategy to drive revenue growthLead our Front of House team to...
-
Customer Experience Director
3 days ago
Glasgow, Glasgow City, United Kingdom McKinlay Kidd Ltd Full timeAbout the RoleMckinlay Kidd Ltd is a leading provider of tailored travel experiences, and we are currently seeking a Customer Experience Director to lead our sales team. The successful candidate will be responsible for inspiring and mentoring a team of travel sales advisors to meet and exceed weekly and monthly sales targets.You will work closely with the...
-
Customer Experience Specialist
2 weeks ago
Glasgow, Glasgow City, United Kingdom Fizz Experience Limited Full timeAt Fizz Experience Limited, we value our customers and strive to deliver exceptional experiences through our Customer Experience Specialists. As a key member of our sales team, you will be responsible for delivering outstanding customer service, promoting our products, and building long-term relationships with our customers.This role involves working in a...
-
Customer Experience Director
4 weeks ago
Glasgow, Glasgow City, United Kingdom Tesco Full timeJob TitleWe are seeking a Customer Experience Director to join our team at Tesco. This is a fantastic opportunity to lead our customer-facing teams and develop strategies to improve our customer service.Main Responsibilities:Developing and implementing customer service strategies.Leading and motivating customer-facing teams.Monitoring customer feedback and...
-
Customer Experience Director
3 days ago
Glasgow, Glasgow City, United Kingdom be Full timeDirector of Customer ExperienceWe are seeking an experienced Venue Operations Manager to lead our team and deliver exceptional standards across the board.The ideal candidate will have a proven track record in budget management and venue operations, with excellent leadership and communication skills.A competitive salary package of £55,000 per annum +...
-
Customer Experience Director
2 weeks ago
Glasgow, Glasgow City, United Kingdom Harrison Scott Associates Full timeWe are seeking a highly motivated and organized professional to fill the role of Director of Customer and Operations at Harrison Scott Associates.The successful candidate will have extensive experience in customer-facing roles, a strong background in operations management, and the ability to lead cross-functional teams.We expect this individual to work...
-
Customer Experience Director
1 week ago
Glasgow, Glasgow City, United Kingdom Scottish Citylink Coaches Full timeJob OverviewWe are seeking a CX Transformation Lead to drive our customer experience strategy and lead the development of innovative solutions to elevate the customer journey.This role involves overseeing the strategic direction, planning, and execution of initiatives that continuously evaluate and refine the customer engagement processes. Our ideal...
-
Customer Experience Director
3 days ago
Glasgow, Glasgow City, United Kingdom Greggs Plc Full timeRole OverviewThe Retail Management Professional role at Greggs Plc is an exciting opportunity for a motivated and customer-focused individual to join our team. As a Retail Manager, you will be responsible for leading a team of retail professionals to achieve excellent customer service and sales results. You will also oversee the day-to-day operations of our...
-
Customer Experience Director
5 days ago
Glasgow, Glasgow City, United Kingdom Tim Hortons Full timeJob Title: Restaurant Floor – Shift ManagerWe are offering a competitive salary of £26,200 per annum for this exciting opportunity at Tim Hortons UK.This role requires an individual with experience working in a Quick Service Restaurant (QSR) environment, who is passionate about delivering exceptional customer experiences and driving business growth.Our...
-
Customer Experience Director
4 weeks ago
Glasgow, Glasgow City, United Kingdom Blank Street Full timeWhat We're Looking ForA passionate and experienced retail leader with a proven track record of delivering exceptional customer experiencesStrong commercial skills, including sales growth and profitability maximizationExcellent communication and leadership skills, with the ability to inspire and motivate teamsAble to work independently, with minimal...
-
Customer Experience Director
1 week ago
Glasgow, Glasgow City, United Kingdom Heeton UK Full timeJob OverviewWe are seeking a seasoned Night Manager to oversee the supervision of our Front Office Team during night hours. As a Night Manager, you will ensure that Team Members are prepared and well-informed to deliver exceptional guest experiences from check-in through check-out.Your ResponsibilitiesManage first impressions of guestsMaintain high standards...
-
Customer Experience Strategist
7 days ago
Glasgow, Glasgow City, United Kingdom ALLSAINTS Full time**Job Overview**We are seeking an experienced Retail Operations Director to join our team in Glasgow Princes Square. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our store and delivering exceptional customer experiences.**Key Responsibilities**Lead and motivate a high-performing team of floor managers...
-
Director of Live Experiences
1 month ago
Glasgow, Glasgow City, United Kingdom Compass Group UK & Ireland Full timeDirector of Live Experiences\We are seeking an experienced Director of Live Experiences to join our team at Compass Group UK & Ireland. As a key member of our live department, you will be responsible for overseeing the efficient and profitable operation of our retail units within the live department, ensuring compliance with all regulatory and safety...
-
Director of Venue Experience
3 days ago
Glasgow, Glasgow City, United Kingdom Berlinkys Full timeAbout the RoleWe are seeking a highly motivated and experienced Director of Venue Experience to lead our team and drive business growth. As a key member of our senior management team, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.Key ResponsibilitiesCustomer Experience: Develop and implement...
-
Customer Experience Lead
7 days ago
Glasgow, Glasgow City, United Kingdom Newton Property Management Ltd Full timeJob TitleWe are seeking an experienced customer service portfolio manager to join our team at Newton Property Management Ltd, reporting directly to an Associate Director. This role is responsible for delivering exceptional customer service while adhering to the company's 'Newton Way' customer excellence charter.About the Role:This is an exciting opportunity...
-
Customer Service Director
2 days ago
Glasgow, Glasgow City, United Kingdom Glasgow Children's Hospital Trading Ltd Full timeAbout the JobWe are seeking a Customer Service Director to lead the customer-facing activities of our shop in Glasgow.The ideal candidate will have excellent customer service skills and experience managing volunteers.This role is perfect for someone who enjoys working with people and wants to make a positive impact on the lives of children and families.Key...
-
Customer Service Director
7 days ago
Glasgow, Glasgow City, United Kingdom Zachary Daniels Full timeAbout the Opportunity:We are seeking a Customer Service Director to join our team at Zachary Daniels. This leadership position is responsible for leading a team of retail professionals in delivering exceptional customer service, driving sales growth, and ensuring site profitability.Develop and implement strategies to improve customer service standards and...
-
Director of Customer Experience
3 days ago
Glasgow, Glasgow City, United Kingdom McKinlay Kidd Ltd Full timeAbout the RoleThe ideal candidate will have a proven track record in leading high-performing sales teams and a deep understanding of the travel industry. You will be responsible for developing and implementing sales strategies, coaching and mentoring sales teams, and identifying opportunities for process improvement.As a leader, you will inspire and motivate...
-
Customer Experience Specialist
1 week ago
Glasgow, Glasgow City, United Kingdom Rank Group Full timeAbout the RoleAs a Customer Experience Specialist, you will play a key part in delivering exceptional service to our electronic gaming customers at Grosvenor Casino, Glasgow Merchant City.You will be the point of contact for customers, providing a warm welcome and ensuring they have an enjoyable experience. You will work closely with your colleagues to...
-
Customer Experience Coordinator
4 weeks ago
Glasgow, Glasgow City, United Kingdom Crew Clothing Full timeKey ResponsibilitiesWe are seeking a Customer Experience Coordinator to join our team at Crew Clothing. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and creating a shopping experience that delights customers.The ideal candidate will have a strong background in customer service, with...