Customer Experience Strategist

4 days ago


Glasgow, Glasgow City, United Kingdom ALLSAINTS Full time

**Job Overview**

We are seeking an experienced Retail Operations Director to join our team in Glasgow Princes Square. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our store and delivering exceptional customer experiences.

**Key Responsibilities**

  • Lead and motivate a high-performing team of floor managers and stylists to achieve sales targets and deliver outstanding customer service
  • Develop and implement effective strategies to drive sales growth and improve customer engagement
  • Collaborate with the brand leader to develop and execute business plans and goals
  • Provide coaching and mentoring to team members to enhance their commercial skills and knowledge
  • Oversee the planning and delivery of monthly floor sets and promotional activities

**Requirements**

  • Proven track record of success in a retail leadership role with experience in managing teams and driving sales growth
  • Strong communication and interpersonal skills with the ability to influence and motivate others
  • Ability to work effectively in a fast-paced environment with multiple priorities and deadlines
  • Knowledge of customer service principles and practices
  • Basic computer skills with proficiency in Microsoft Office

**What We Offer**

  • Competitive salary: £45,000 - £55,000 per annum (dependent on experience)
  • Benefits package including holiday pay, pension scheme, and life insurance
  • Opportunities for career development and progression within the company
  • A dynamic and supportive work environment with a passionate team


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