Customer Experience Strategist
4 days ago
**Job Overview**
We are seeking an experienced Retail Operations Director to join our team in Glasgow Princes Square. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our store and delivering exceptional customer experiences.
**Key Responsibilities**
- Lead and motivate a high-performing team of floor managers and stylists to achieve sales targets and deliver outstanding customer service
- Develop and implement effective strategies to drive sales growth and improve customer engagement
- Collaborate with the brand leader to develop and execute business plans and goals
- Provide coaching and mentoring to team members to enhance their commercial skills and knowledge
- Oversee the planning and delivery of monthly floor sets and promotional activities
**Requirements**
- Proven track record of success in a retail leadership role with experience in managing teams and driving sales growth
- Strong communication and interpersonal skills with the ability to influence and motivate others
- Ability to work effectively in a fast-paced environment with multiple priorities and deadlines
- Knowledge of customer service principles and practices
- Basic computer skills with proficiency in Microsoft Office
**What We Offer**
- Competitive salary: £45,000 - £55,000 per annum (dependent on experience)
- Benefits package including holiday pay, pension scheme, and life insurance
- Opportunities for career development and progression within the company
- A dynamic and supportive work environment with a passionate team
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