Customer Service Director

3 weeks ago


Glasgow, Glasgow City, United Kingdom Glasgow Children's Hospital Trading Ltd Full time
About the Job

We are seeking a Customer Service Director to lead the customer-facing activities of our shop in Glasgow.

The ideal candidate will have excellent customer service skills and experience managing volunteers.

This role is perfect for someone who enjoys working with people and wants to make a positive impact on the lives of children and families.

Key Responsibilities:

  • Develop and implement customer service strategies to improve the overall shopping experience.
  • Supervise staff and volunteers to ensure excellent customer service is provided.
  • Manage the online pre-loved shop on Vinted and implement strategies to increase sales.

Requirements:

  • Excellent communication and leadership skills.
  • Experience managing volunteers or staff in a retail environment.
  • A passion for providing excellent customer service.

What We Offer:

  • A competitive salary of £22,000 - £25,000 DOE.
  • The opportunity to work with a dynamic team making a difference in the lives of children and families.
  • Ongoing training and development opportunities.

Equality and Diversity:

Glasgow Children's Hospital Charity is an equal opportunities employer committed to diversity and inclusion in the workplace.



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