Customer Complaints Resolution Specialist

5 days ago

Nottingham, Nottingham, United Kingdom Capital One Full time

About the Role

At Capital One, we are seeking a highly skilled and dedicated individual to join our Complaints Resolution team as a Customer Complaints Resolution Specialist. As a key member of our team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive the highest level of service and satisfaction.

Key Responsibilities

  • Manage customer complaints through a thorough investigation, identifying the root cause of the issue and implementing a resolution that meets the customer's needs.
  • Develop and maintain a deep understanding of industry regulations and Capital One's policies and procedures to ensure compliance and effective complaint resolution.
  • Provide exceptional customer service, responding to customer inquiries and concerns in a timely and professional manner.
  • Collaborate with internal stakeholders to resolve complex complaints and ensure that customer issues are addressed promptly and effectively.
  • Stay up-to-date with industry trends and best practices in complaint resolution to continuously improve our processes and services.

Requirements

  • Proven experience in complaint handling or a related field, with a strong understanding of industry regulations and policies.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to investigate complex complaints and identify effective resolutions.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines to ensure timely resolution of customer complaints.
  • Strong attention to detail and organizational skills, with the ability to maintain accurate records and reports.

What We Offer

  • A competitive salary and benefits package, including pension scheme, generous holiday entitlement, and private medical insurance.
  • Opportunities for career development and growth, with access to training and development programs to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork.
  • The chance to work with a leading financial institution, making a positive impact on customers' lives and contributing to the success of our business.

Capital One is an Equal Opportunities Employer

We are committed to creating a diverse and inclusive workplace, where everyone has the opportunity to succeed. We welcome applications from candidates from all backgrounds and perspectives, and are proud to be an equal opportunities employer.

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