Complaints Resolution Specialist

7 days ago

Nottingham, Nottingham, United Kingdom CCA Recruitment Group Full time

About the Role

We are seeking a skilled Complaints Resolution Specialist to join our team at CCA Recruitment Group. As a Complaints Resolution Specialist, you will be a key point of contact for customers with insurance and/or service-related complaints.

Our company strives to provide fair and timely resolution for our customers, and we want to ensure that their concerns are appropriately handled every time.

Your main objective when engaging with our customers will be to understand, address, and resolve their complaints while adhering to treating customers fairly principles and regulatory guidelines.

You will enjoy working in a fast-paced, vibrant, and rewarding role alongside a brilliant and hard-working team.

Key Responsibilities

  • Respond to customer complaints in a professional and timely manner
  • Investigate and resolve customer complaints in accordance with company policies and procedures
  • Communicate effectively with customers to understand their concerns and provide solutions
  • Work collaboratively with internal teams to resolve customer complaints
  • Stay up-to-date with regulatory requirements and industry best practices

What We Offer

We offer a competitive salary, annual discretionary bonus, and a comprehensive benefits package, including:

  • 33 days' annual leave (including bank holidays), with the option to buy additional days
  • Save money at hundreds of retailers with our employee discounts
  • Discounted gym membership, online workout sessions, culinary classes, and other fun activities
  • Regular incentives with amazing prizes up for grabs
  • Investment in your career development through ongoing coaching and clearly defined opportunities to work towards

Requirements

To be successful in this role, you will need:

  • Experience working in a customer-facing role, preferably in a complaints environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Knowledge of regulatory requirements and industry best practices

What We're Looking For

We are looking for a motivated and customer-focused individual who is passionate about providing excellent service and resolving customer complaints in a fair and timely manner.

If you have a strong track record of delivering excellent customer service and resolving complaints, we would love to hear from you.

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