Customer Service Resolution Specialist
3 weeks ago
Position Overview
As a Customer Advocacy Case Manager at Capital One, you will play a vital role within our Complaints Resolution team, focused on addressing and resolving customer issues. Your analytical abilities and comprehension of industry standards will be essential in achieving positive outcomes. You will engage with customers, delve into their concerns, and make informed decisions on behalf of Capital One, overseeing the resolution journey.
Key Responsibilities:
- Overseeing customer complaints from initiation to resolution
- Grasping industry regulations and ensuring compliance with company standards
- Assisting customers and addressing their issues through comprehensive investigation
- Prioritizing customer needs in every decision and offering optimal guidance
- Identifying further support options for customers
- Enhancing processes within the organization
Qualifications:
- Strong attention to detail
- Ability to remain resilient
- Collaborative team member with strong ethical standards
- Effective communication abilities
- Commitment to customer advocacy
Perks:
- Competitive compensation package
- Career advancement opportunities
- Access to essential benefits including retirement plans and health insurance
- Well-designed work environments and amenities
Capital One is dedicated to fostering diverse and inclusive teams, welcoming applicants from all backgrounds. We are committed to making a meaningful impact and supporting your career growth.
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