Customer Service Specialist

3 weeks ago

Nottingham, Nottingham, United Kingdom Sytner Group Full time

Overview of the Customer Service Specialist Position at Sytner Group

We are excited to announce an opportunity for a dedicated Customer Service Specialist to become a part of our team at Sytner Group. In this role, you will be essential in providing outstanding customer support by serving as the primary liaison between our clients and the service department. Your duties will encompass advising customers on vehicle upkeep, ensuring they are updated throughout the service journey, responding to their questions, and collaborating with the service team to guarantee prompt vehicle maintenance.

In this position, a strong focus on customer satisfaction is paramount. Your ability to connect with clients, build authentic relationships, and comprehend their requirements is vital.

Customer Service Specialists at Sytner Group operate on flexible schedules, which may include weekends, to ensure exceptional service delivery for our clients.

Qualifications for the Role

No previous experience is required; we welcome applications from individuals who are eager to learn and develop. Comprehensive training will be provided by our internal Learning & Development team along with specialized courses to aid your professional growth. Strong organizational and administrative capabilities, attention to detail, and a background in customer service are beneficial. While experience with specific software is advantageous, it is not a prerequisite.

Why Join Sytner Group?

Sytner Group offers an impressive benefits package, continually striving for improvement and cultivating an inclusive atmosphere where every team member is valued, recognized, and empowered to reach their full potential. Here are some benefits you can enjoy:

  • Generous Annual Leave, including public holidays
  • Leading Maternity, Paternity, and Adoption Leave policies
  • Career Advancement Opportunities
  • Recognition for Long Service milestones
  • Exclusive Rates for Vehicle Schemes
  • Discounts at numerous Retailers
  • Reduced Gym Membership Fees
  • Participation in the Cycle to Work initiative
  • One day off annually for community service

At Sytner Group, we hold our values and conduct in high esteem, fostering an environment that appreciates and respects each individual's unique contributions, enabling our team members to flourish and succeed. We are committed to promoting diversity and inclusivity, encouraging applications from candidates of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic status, religion, and belief systems.

As part of our dedication to Diversity and Inclusion, we welcome adjustments to job interviews and recruitment processes to accommodate individual needs and preferences.

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