Current jobs related to Customer Support Specialist - Nottingham, Nottingham - Capital One (Europe) plc
-
Customer Support Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom Capital One - UK Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our Specialist Customer Support Team at Capital One - UK. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our customers who are experiencing difficulties with their credit card accounts.Key...
-
Customer Support Specialist
3 weeks ago
Nottingham, Nottingham, United Kingdom Capital One - UK Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our Specialist Customer Support Team at Capital One - UK. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our customers who are experiencing difficulties with their credit card accounts.Key...
-
Customer Support Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full timeAbout this roleWe're seeking a skilled Customer Support Specialist to join our team at Capital One (Europe) plc. As a key member of our Specialist Customer Support Team, you'll play a vital role in helping our customers navigate challenging situations related to their credit card accounts.Using empathy and strong communication skills, you'll provide...
-
Customer Support Specialist
4 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleAt Capital One, we're looking for a skilled Customer Support Specialist to join our team. As a Specialist Customer Support, you'll be responsible for providing exceptional customer service and support to our customers in a sensitive and empathetic manner.Key responsibilitiesHave effective and impactful conversations with our customers to...
-
Customer Support Specialist
4 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleAt Capital One, we're looking for a skilled Customer Support Specialist to join our team. As a Specialist Customer Support, you'll be responsible for providing exceptional customer service and support to our customers in a sensitive and empathetic manner.Key responsibilitiesHave effective and impactful conversations with our customers to...
-
Customer Support Specialist
4 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our Specialist Customer Support Team at Capital One. As a Collections Advisor, you will play a critical role in helping our customers navigate challenging financial situations and find suitable solutions.Key ResponsibilitiesEngage in effective and impactful...
-
Customer Support Specialist
4 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our Specialist Customer Support Team at Capital One. As a Collections Advisor, you will play a critical role in helping our customers navigate challenging financial situations and find suitable solutions.Key ResponsibilitiesEngage in effective and impactful...
-
Customer Support Specialist
4 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleAt Capital One, we're looking for a skilled Customer Support Specialist to join our team. As a member of our Specialist Customer Support Team, you'll be responsible for providing exceptional customer service and support to our customers in a sensitive and empathetic manner.Key responsibilitiesHave effective and impactful conversations with our...
-
Customer Support Specialist
4 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleAt Capital One, we're looking for a skilled Customer Support Specialist to join our team. As a member of our Specialist Customer Support Team, you'll be responsible for providing exceptional customer service and support to our customers in a sensitive and empathetic manner.Key responsibilitiesHave effective and impactful conversations with our...
-
Customer Support Specialist
1 month ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleAt Capital One, we're looking for a skilled Customer Support Specialist to join our team. As a Specialist Customer Support Team member, you'll be responsible for providing exceptional customer service and support to our customers in the best possible way.Key responsibilitiesHave effective and impactful conversations with our customers to...
-
Customer Support Specialist
1 month ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleAt Capital One, we're looking for a skilled Customer Support Specialist to join our team. As a Specialist Customer Support Team member, you'll be responsible for providing exceptional customer service and support to our customers in the best possible way.Key responsibilitiesHave effective and impactful conversations with our customers to...
-
Customer Support Specialist
1 week ago
Nottingham, Nottingham, United Kingdom Capital One - UK Full timeAbout This RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our Specialist Customer Support Team. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our customers.Our customers often face challenging situations, and it's essential that you can approach each...
-
Customer Support Specialist
1 month ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our team at Capital One. As a key member of our Specialist Customer Support Team, you will be responsible for providing exceptional customer service and support to our customers who are experiencing difficulties with their credit card accounts.Key...
-
Customer Support Specialist
1 month ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our team at Capital One. As a key member of our Specialist Customer Support Team, you will be responsible for providing exceptional customer service and support to our customers who are experiencing difficulties with their credit card accounts.Key...
-
Customer Support Specialist
15 hours ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout the RoleAt Capital One, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our Specialist Customer Support Team, you'll play a vital role in helping our customers navigate challenging situations.Key ResponsibilitiesProvide empathetic and effective support to customers experiencing difficulties with their credit...
-
Customer Support Specialist
3 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleAt Capital One, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our Specialist Customer Support Team, you'll play a vital role in helping our customers navigate challenging situations and find suitable solutions.Key responsibilitiesProvide exceptional customer service and support through empathetic...
-
Customer Support Specialist
3 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleAt Capital One, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our Specialist Customer Support Team, you'll play a vital role in helping our customers navigate challenging situations and find suitable solutions.Key responsibilitiesProvide exceptional customer service and support through empathetic...
-
Customer Support Specialist
1 month ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleAt Capital One, we're looking for a skilled and empathetic Customer Support Specialist to join our team. As a key member of our Specialist Customer Support Team, you'll play a vital role in helping our customers navigate challenging situations and find suitable solutions.Key responsibilitiesEngage in effective and impactful conversations with...
-
Customer Support Specialist
1 month ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleAt Capital One, we're looking for a skilled and empathetic Customer Support Specialist to join our team. As a key member of our Specialist Customer Support Team, you'll play a vital role in helping our customers navigate challenging situations and find suitable solutions.Key responsibilitiesEngage in effective and impactful conversations with...
-
Customer Support Specialist
2 months ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout This RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our team at Capital One. As a key member of our Specialist Customer Support Team, you will play a vital role in providing exceptional customer service and support to our customers.Key ResponsibilitiesEngage in effective and impactful conversations with customers...
Customer Support Specialist
2 months ago
About this role
We are seeking a highly skilled and empathetic individual to join our Specialist Customer Support Team at Capital One (Europe) plc. As a member of this team, you will play a critical role in helping our customers navigate challenging situations related to their credit card accounts.
Key Responsibilities
- Engage in effective and impactful conversations with customers to understand their individual circumstances and agree on suitable solutions.
- Utilize industry knowledge and Capital One policies to provide expert guidance and support to customers.
- Remain customer-focused and prioritize their needs in every decision.
- Support customers through sensitive and challenging situations, taking into account any vulnerabilities.
- Signpost customers to additional support resources and utilize your judgment to determine the best outcome for each customer.
Requirements
- A natural problem solver with a focus on delivering the right outcomes for customers.
- Excellent communication and interpersonal skills.
- A passion for providing exceptional customer service and advocacy.
What We Offer
- A comprehensive training program to develop your skills and knowledge.
- A blended learning approach, including in-person, remote, and self-learning opportunities.
- A dynamic and supportive work environment.
- Competitive benefits package, including pension scheme, generous holiday entitlement, and private medical insurance.
- Opportunities for career progression and professional development.
Work Environment
As a Customer Support Specialist, you will work in a fast-paced and dynamic environment, collaborating with a team of professionals who share your passion for delivering exceptional customer service. You will have the opportunity to work from home, with regular team meetings and face-to-face interactions.
Capital One's Commitment to Diversity
We are committed to creating a diverse and inclusive workplace, where everyone feels valued and empowered to succeed. We welcome applications from candidates from all backgrounds and are particularly keen to hear from women, the LGBTQ+ community, and ethnic minority candidates.
