Customer Support Specialist
1 month ago
At Capital One, we're looking for a skilled Customer Support Specialist to join our team. As a Specialist Customer Support Team member, you'll be responsible for providing exceptional customer service and support to our customers in the best possible way.
Key responsibilities- Have effective and impactful conversations with our customers to understand their individual circumstances and agree on a suitable solution from a range of options that will support them.
- Understand industry regulation and how it matches with Capital One policies to provide accurate and informed support.
- Remain customer-focused and put them at the centre of every decision, using empathy and strong communication skills to build trust and rapport.
- Support our customers through challenging and sensitive situations, taking into account any vulnerabilities and signposting them to additional support resources when needed.
- Use your judgement when assessing the right outcome for the customer, always prioritising their needs and well-being.
- A natural problem solver with a focus on getting the right outcomes for our customers.
- Resilience is key, as this role can be challenging at times, particularly when dealing with sensitive situations.
- A team player who acts with integrity and treats our customers and associates with respect.
- A great communicator with a passion for giving the best advice to every customer you speak to through empathy and advocacy.
- A competitive salary of £27,000.00.
- Opportunities for career progression and development through our Capital One University training programmes.
- Access to our core benefits, including a pension scheme, generous holiday entitlement, and private medical insurance.
- A dynamic and inclusive work environment with open-plan workspaces and accessible facilities.
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Customer Support Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom Capital One - UK Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our Specialist Customer Support Team at Capital One - UK. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our customers who are experiencing difficulties with their credit card accounts.Key...
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Customer Support Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom Capital One - UK Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our Specialist Customer Support Team at Capital One - UK. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our customers who are experiencing difficulties with their credit card accounts.Key...
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Customer Support Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full timeAbout this roleWe're seeking a skilled Customer Support Specialist to join our team at Capital One (Europe) plc. As a key member of our Specialist Customer Support Team, you'll play a vital role in helping our customers navigate challenging situations related to their credit card accounts.Using empathy and strong communication skills, you'll provide...
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Customer Support Specialist
4 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleAt Capital One, we're looking for a skilled Customer Support Specialist to join our team. As a Specialist Customer Support, you'll be responsible for providing exceptional customer service and support to our customers in a sensitive and empathetic manner.Key responsibilitiesHave effective and impactful conversations with our customers to...
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Customer Support Specialist
4 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleAt Capital One, we're looking for a skilled Customer Support Specialist to join our team. As a Specialist Customer Support, you'll be responsible for providing exceptional customer service and support to our customers in a sensitive and empathetic manner.Key responsibilitiesHave effective and impactful conversations with our customers to...
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Customer Support Specialist
4 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our Specialist Customer Support Team at Capital One. As a Collections Advisor, you will play a critical role in helping our customers navigate challenging financial situations and find suitable solutions.Key ResponsibilitiesEngage in effective and impactful...
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Customer Support Specialist
4 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our Specialist Customer Support Team at Capital One. As a Collections Advisor, you will play a critical role in helping our customers navigate challenging financial situations and find suitable solutions.Key ResponsibilitiesEngage in effective and impactful...
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Customer Support Specialist
4 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleAt Capital One, we're looking for a skilled Customer Support Specialist to join our team. As a member of our Specialist Customer Support Team, you'll be responsible for providing exceptional customer service and support to our customers in a sensitive and empathetic manner.Key responsibilitiesHave effective and impactful conversations with our...
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Customer Support Specialist
3 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleAt Capital One, we're looking for a skilled Customer Support Specialist to join our team. As a member of our Specialist Customer Support Team, you'll be responsible for providing exceptional customer service and support to our customers in a sensitive and empathetic manner.Key responsibilitiesHave effective and impactful conversations with our...
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Customer Support Specialist
1 week ago
Nottingham, Nottingham, United Kingdom Capital One - UK Full timeAbout This RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our Specialist Customer Support Team. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our customers.Our customers often face challenging situations, and it's essential that you can approach each...
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Customer Support Specialist
1 month ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our team at Capital One. As a key member of our Specialist Customer Support Team, you will be responsible for providing exceptional customer service and support to our customers who are experiencing difficulties with their credit card accounts.Key...
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Customer Support Specialist
1 month ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our team at Capital One. As a key member of our Specialist Customer Support Team, you will be responsible for providing exceptional customer service and support to our customers who are experiencing difficulties with their credit card accounts.Key...
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Customer Support Specialist
3 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleAt Capital One, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our Specialist Customer Support Team, you'll play a vital role in helping our customers navigate challenging situations and find suitable solutions.Key responsibilitiesProvide exceptional customer service and support through empathetic...
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Customer Support Specialist
3 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleAt Capital One, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our Specialist Customer Support Team, you'll play a vital role in helping our customers navigate challenging situations and find suitable solutions.Key responsibilitiesProvide exceptional customer service and support through empathetic...
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Customer Support Specialist
1 month ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleAt Capital One, we're looking for a skilled and empathetic Customer Support Specialist to join our team. As a key member of our Specialist Customer Support Team, you'll play a vital role in helping our customers navigate challenging situations and find suitable solutions.Key responsibilitiesEngage in effective and impactful conversations with...
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Customer Support Specialist
1 month ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleAt Capital One, we're looking for a skilled and empathetic Customer Support Specialist to join our team. As a key member of our Specialist Customer Support Team, you'll play a vital role in helping our customers navigate challenging situations and find suitable solutions.Key responsibilitiesEngage in effective and impactful conversations with...
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Customer Support Specialist
2 months ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout This RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our team at Capital One. As a key member of our Specialist Customer Support Team, you will play a vital role in providing exceptional customer service and support to our customers.Key ResponsibilitiesEngage in effective and impactful conversations with customers...
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Customer Support Specialist
2 months ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout This RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our team at Capital One. As a key member of our Specialist Customer Support Team, you will play a vital role in providing exceptional customer service and support to our customers.Key ResponsibilitiesEngage in effective and impactful conversations with customers...
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Customer Support Specialist
4 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleAt Capital One, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our Specialist Customer Support Team, you'll play a vital role in helping our customers navigate challenging situations and find suitable solutions.Key responsibilitiesProvide exceptional customer service and support through empathetic...
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Customer Support Specialist
4 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleAt Capital One, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our Specialist Customer Support Team, you'll play a vital role in helping our customers navigate challenging situations and find suitable solutions.Key responsibilitiesProvide exceptional customer service and support through empathetic...
