Customer Support Specialist
1 week ago
We are seeking a highly skilled and empathetic Customer Support Specialist to join our Specialist Customer Support Team. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our customers.
Our customers often face challenging situations, and it's essential that you can approach each interaction with empathy and understanding. You will work closely with our customers to understand their individual circumstances and agree on a suitable solution that meets their needs.
This is a rewarding role that requires strong communication and problem-solving skills. You will be responsible for having effective and impactful conversations with our customers, understanding industry regulation, and signposting customers to additional support resources.
Key Responsibilities- Provide exceptional customer service and support to our customers
- Understand and address customer concerns and issues
- Work closely with customers to find suitable solutions
- Signpost customers to additional support resources
- Stay up-to-date with industry regulation and Capital One policies
We are looking for a customer-focused individual with strong communication and problem-solving skills. You should be able to approach each interaction with empathy and understanding, and be able to work effectively in a team environment.
Previous experience in the finance industry is desirable, but not essential. We are committed to creating a diverse and inclusive team, and we welcome applications from candidates from all backgrounds.
What We OfferWe offer a competitive salary and a range of benefits, including pension scheme, generous holiday entitlement, and private medical insurance. We also offer opportunities for career development and progression, and a supportive and inclusive work environment.
At Capital One, we are committed to creating a level playing field and seeking to create teams that are representative of our customers and the communities we serve. We welcome applications from candidates who identify with a typically under-represented group in our industry.
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Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleAt Capital One, we're looking for a skilled and empathetic Customer Support Specialist to join our team. As a key member of our Specialist Customer Support Team, you'll play a vital role in helping our customers navigate challenging situations and find suitable solutions.Key responsibilitiesEngage in effective and impactful conversations with...
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