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Customer Order Specialist

2 months ago

Nottingham, Nottingham, United Kingdom Ernest Gordon Recruitment Limited Full time £28,000 - £32,000
Customer Order Specialist (Engineering / Construction)

Salary: £28,000 - £32,000 + training + benefits + pension

Are you a skilled and experienced customer service professional with a background in processing orders for technical products? Do you aspire to advance your career and take on management responsibilities within a reputable organization that supplies products and services to the construction sector?

In this role, you will collaborate closely with Engineers and clients to oversee a variety of engaging and intricate Engineering projects within a dynamic company that prioritizes employee satisfaction.

What We Offer:

  • A position within a modern Mechanical & Electrical consultancy that is family-owned and dedicated to ongoing improvement.
  • Comprehensive training and encouragement for career advancement and development.

Your Responsibilities:

  • Deliver exceptional customer service through effective communication as orders are received via various channels.
  • Manage a high volume of tasks while ensuring accurate information processing and maintaining focus.
  • Receive training to provide customers with insights about available products and services.
  • Address a significant number of customer inquiries through phone, email, and online platforms.
  • Handle customer queries or complaints with empathy, striving to resolve issues satisfactorily.
  • Maintain precise customer account information.
  • Exhibit excellent attention to detail and strong communication skills, with a background in customer service and order processing.

Preferred Experience:

Experience in a technical product or engineering environment is advantageous.

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