Customer Service Advocate
7 days ago
About the Role
We are seeking a skilled Complaints Resolution Specialist to join our team at CCA Recruitment Group. As a Complaints Resolution Specialist, you will be a key point of contact for customers with insurance and/or service-related complaints.
Our company strives to provide fair and timely resolution for our customers, and we want to ensure that their concerns are appropriately handled every time.
Your main objective when engaging with our customers will be to understand, address, and resolve their complaints while adhering to treating customers fairly principles and regulatory guidelines.
You will enjoy working in a fast-paced, vibrant, and rewarding role alongside a brilliant and hard-working team.
Key Responsibilities
- Resolve customer complaints in a fair and timely manner
- Communicate effectively with customers to understand their concerns and provide solutions
- Work collaboratively with internal teams to resolve complex complaints
- Stay up-to-date with regulatory guidelines and industry best practices
What We Offer
- Full induction training to ensure a smooth transition into the role
- Ongoing coaching and development opportunities to support your career growth
- A competitive salary and annual discretionary bonus
- A comprehensive benefits package, including 33 days' annual leave and employee discounts
Requirements
- Experience working in a customer-facing role, preferably in a complaints handling environment
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of regulatory guidelines and industry best practices
Language Code
en-US
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