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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled Collections Specialist to join our team at CCR Recruitment Group. As a Collections Specialist, you will play a crucial role in assisting our clients' customers in managing their outstanding utility bills and arrears.
Key Responsibilities:
- Assist our clients' customers in resolving their outstanding utility bills and arrears through telephony-based interactions.
- Work closely with our field agents to set up and agree payment plans, and process payments from customers.
- Operate in a contact centre environment, handling both inbound and outbound calls to provide excellent customer service.
- Update relevant CRM systems with information from calls, including updates, resolutions, and other relevant data.
- Liaise directly with our clients to establish the correct resolutions for their customers.
- Manage calls within the company's agreed quality framework to ensure high-quality customer interactions.
Requirements:
- Strong communication and interpersonal skills to effectively interact with customers and clients.
- Ability to work in a fast-paced contact centre environment, handling multiple calls and tasks simultaneously.
- Excellent problem-solving skills to resolve customer queries and issues.
- Proficiency in using CRM systems and other relevant software.
- Ability to work independently and as part of a team to achieve business objectives.
