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Customer Service Representative

1 month ago

Nottingham, Nottingham, United Kingdom Buzz Bingo Full time

Customer Service Representative

We are seeking a Customer Service Representative to join our team at Buzz Bingo. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, ensuring they have an outstanding experience every time they visit the Club.

The Role You'll Play

As a Customer Service Representative, you will be the face of our Club, responsible for building rapport and relationships with our customers. You will be flexible and able to work across all areas of the Club, from front of house to the bar area and kitchen.

Responsibilities

  • Provide exceptional customer service, ensuring customers have an outstanding experience every time they visit the Club
  • Build rapport and relationships with customers, understanding their needs and preferences
  • Be flexible and able to work across all areas of the Club, including front of house, the bar area, and kitchen
  • Support with other duties as requested by the line manager

What We're Looking For

  • Experience in delivering first-class customer service in a face-to-face role, preferably in a hospitality, retail, or leisure environment
  • Outstanding communication skills, able to adapt to different situations
  • Experience of handling cash and basic numeracy knowledge

Benefits

  • Help@Hand – a physical and mental wellbeing app for you and your family
  • Thrive App – for your mental wellbeing, approved by the NHS
  • My Eva – an online financial expert to help with any money-related matters
  • Buzz Brights Apprenticeships, including Customer Service Level 3
  • Buzz Learning, our digital learning platform with access to 100s of online courses
  • In-house Training – Fire safety, Food safety 1 & 2, COSHH, and more
  • Access to Trained Mental Health Advocates for advice on your mental wellbeing
  • 4 weeks Annual Leave plus Public Holidays (prorated accordingly for part-time colleagues)
  • Staff discount 50% off bingo tickets, food, and soft drinks
  • Refer a Friend Scheme
  • Pension Scheme