Customer Service Representative

1 day ago


Nottingham, Nottingham, United Kingdom Countrywide Full time

Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at Countrywide, a leading estate agency and property services provider.

As a Customer Service Representative, you will be the primary point of contact for our clients, maintaining and building upon relationships to ensure exceptional customer service.

Key Responsibilities

  • Provide proactive management of client properties, ensuring they meet industry standards.
  • Liaise with clients, tenants, contractors, and colleagues to address any matters that may arise.
  • Arrange contractors to carry out repairs and maintenance as required.

Requirements

  • Strong communication and influencing skills, with a customer-centric approach.
  • First-class customer service skills and ability to work proactively using your own initiative.
  • Excellent organisation, prioritisation, and time management skills with a strong attention to detail.

About Us

Countrywide is part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. We offer a range of benefits, including career progression opportunities, dress-down Fridays, and free parking.



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