Customer Service Representative

1 week ago


Nottingham, Nottingham, United Kingdom Buzz Bingo Full time

Customer Service Representative

We are seeking a Customer Service Representative to join our team at Buzz Bingo. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, ensuring they have an outstanding experience every time they visit the Club.

The Role You'll Play

As a Customer Service Representative, you will be the face of our Club, responsible for building rapport and relationships with our customers. You will be flexible and able to work across all areas of the Club, from front of house to book sales, treasury, machines, the bar area, and kitchen.

Key Responsibilities

  • Provide exceptional customer service, ensuring customers have an outstanding experience every time they visit the Club
  • Build rapport and relationships with customers, ensuring they feel valued and supported
  • Be flexible and able to work across all areas of the Club, including front of house, book sales, treasury, machines, the bar area, and kitchen
  • Support with other duties as requested by the line manager

What We Offer

  • A 12-20 hour contract, fully flexible over 7 days
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • The chance to work for a dynamic and forward-thinking company

Requirements

  • Experience in delivering first-class, personalised customer service in a face-to-face role, preferably in a hospitality, retail, or leisure environment
  • Outstanding communication skills, able to adapt to different situations
  • Experience of handling cash and basic numeracy knowledge

Applicants must be 18+



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