Customer Service Representative

4 weeks ago


Nottingham, Nottingham, United Kingdom Capita Full time

About the Role

We are seeking a skilled Customer Service Representative to join our team at Capita. As a key member of our customer support team, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.

Key Responsibilities

  • Provide exceptional customer service via email, phone, and our Service Management toolset
  • Triage and resolve customer complaints and issues in a fair and efficient manner
  • Communicate effectively with customers to manage their expectations and provide updates on the status of their issues
  • Work collaboratively with our team to achieve customer satisfaction and resolve complex issues

What We Offer

As a Customer Service Representative at Capita, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Requirements

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong customer service skills and a passion for delivering exceptional customer experiences
  • Ability to work collaboratively as part of a team

How We Support Our Colleagues

At Capita, we are committed to supporting the growth and development of our colleagues. We offer a range of training and development opportunities, including our Capita Academy and Employee Network Groups. We also provide access to our Employee Assistance Programme, which offers resources and support to help manage stress and anxiety.



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