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Customer Service Representative

1 month ago

Nottingham, Nottingham, United Kingdom Kaplan International Languages Full time

Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at Kaplan International Languages. As a key member of our team, you will be responsible for providing exceptional customer service to our students and visitors.

Key Responsibilities:

  • Provide cheerful reception service to all students and visitors
  • Possess excellent oral and written communication skills, including the ability to engage with customers and colleagues
  • Embody the 'more than just a room' philosophy of Kaplan Residences
  • Have a passion for customer care and a sensitivity to students' needs
  • Have experience in a customer-facing environment
  • Have experience of working in an effective Health & Safety culture in line with legislation
  • Have good IT skills, including MS Word and Excel, and be adaptable to foster new skills to operate Kaplan's internal management systems
  • Ability to offer flexibility in working hours
  • Maintain confidentiality of anything discussed, overheard, or dealt with whilst carrying out the role

Essential Skills/Experience:

  • Experience in customer service, hospitality, or student service provision, ideally accommodation
  • Ability to engage in teamwork
  • Ability to work on own initiative
  • Ability to prioritise workload and meet deadlines

About Us:

Kaplan International Languages is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools, along with a provision for University and Direct Let accommodation.

What We Offer:

  • Competitive salary
  • Paths for career progression
  • Comprehensive benefits package, including 36 days annual leave, big discounts on Kaplan courses, and more