Customer Service Representative

1 month ago


Nottingham, Nottingham, United Kingdom Williams Lea Limited Full time

Customer Service Representative

Williams Lea Limited is seeking a highly skilled Customer Service Representative to join our team.

The ideal candidate will have excellent customer service skills, with the ability to work in a fast-paced environment and provide a high level of service to our clients.

The Customer Service Representative will be responsible for:

  • Providing exceptional customer service to our clients
  • Managing and overseeing all room bookings, hospitality requirements, AV needs and car parking
  • Dealing with any other reception or switchboard duties as required
  • Completing daily and weekly checks of the client suite to ensure excellent presentation
  • Completing daily admin tasks such as confirmations of meeting room bookings, creating the daily running order, filling in visitor lists and booking parking spaces
  • Data entry as required to monitor work load within the service
  • Arranging refreshments and catering for lunches, buffets, events and functions
  • Supervising and assisting at events
  • Maintaining meeting room presentation standards with daily and hourly checks
  • Diary management and planning
  • Stock management
  • Collecting Reprographics requests from designated areas and correctly filing these
  • Completing photocopying, scanning and printing requests
  • Follow all quality checking processes to ensure a high standard of work, free of errors
  • Ensuring that all equipment is fully stocked and operating correctly
  • Handling and storing documents safely maintaining information security at all times

Requirements:

  • Experience of working in a corporate environment
  • Experience working on Microsoft Office programmes
  • Excellent customer service skills, confident in liaising with Clients and strong communication skills
  • Client-focused approach to service provision through personal commitment to their business
  • Strong attention to detail and a critical eye for accuracy, with a 'right first time' attitude
  • Ability to work under pressure within tight deadlines with flexible approach
  • Continual improvement mentality, open and receptive to feedback
  • Build and grow relationships with key Clients and service users
  • Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality

The Package:

Williams Lea Limited offers a competitive salary and a range of benefits, including private medical insurance, life insurance/life assurance, company pension, corporate eye care, personal accident and company sick pay. Additional benefits such as dental insurance, childcare vouchers, gym membership, charity donations, employee offers, retail vouchers and season ticket loan are offered at a discount on a salary sacrifice basis.

Williams Lea Limited is an equal opportunities employer and welcomes applications from all qualified candidates.



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