Customer Service Representative

2 weeks ago


Nottingham, Nottingham, United Kingdom Countrywide Full time

Customer Service Role

We are looking for a dedicated Customer Service Representative to work within our Customer Care team.

This is an opportunity to work for a leading Property Services Group, specialising in residential lettings.

We strive to provide a market-leading service, and we're on the lookout for those with great communication skills.

Responsibilities

  • Work within a team office environment handling a caseload of customer concerns/complaints.
  • Respond to written communications in a variety of formats.
  • Investigate and respond to correspondence, calculating and proposing any gestures of goodwill and updating the customer within timescales.
  • Build and maintain relationships with customers and stakeholders across the business.

Requirements

  • Excellent communication skills.
  • Good time management and expectation management.
  • Previous experience in Lettings or complaint handling roles is desirable, but full training will be given.
  • Self-motivated and able to work independently.

What We Offer

  • Pension Scheme.
  • Full training provided with career progression opportunities.
  • Discounts on products and services.
  • Employee Assistance Programme.
  • Nuffield Health Screening.
  • Nuffield Gym discount.
  • Cycle to work scheme.


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