Customer Service Representative
2 weeks ago
Customer Service Role
We are looking for a dedicated Customer Service Representative to work within our Customer Care team.
This is an opportunity to work for a leading Property Services Group, specialising in residential lettings.
We strive to provide a market-leading service, and we're on the lookout for those with great communication skills.
Responsibilities
- Work within a team office environment handling a caseload of customer concerns/complaints.
- Respond to written communications in a variety of formats.
- Investigate and respond to correspondence, calculating and proposing any gestures of goodwill and updating the customer within timescales.
- Build and maintain relationships with customers and stakeholders across the business.
Requirements
- Excellent communication skills.
- Good time management and expectation management.
- Previous experience in Lettings or complaint handling roles is desirable, but full training will be given.
- Self-motivated and able to work independently.
What We Offer
- Pension Scheme.
- Full training provided with career progression opportunities.
- Discounts on products and services.
- Employee Assistance Programme.
- Nuffield Health Screening.
- Nuffield Gym discount.
- Cycle to work scheme.
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