Customer Service Specialist

7 days ago


Nottingham, Nottingham, United Kingdom Capital One - UK Full time
About the Role

As a member of our Specialist Customer Support Team, you will play a vital role in helping our customers navigate challenging situations related to their credit card accounts. Your empathetic approach and strong communication skills will enable you to provide exceptional customer service and educate customers on next steps or signposting for further support.

Key Responsibilities
  • Support customers through a range of sensitive situations, taking into account any vulnerabilities
  • Signpost customers to additional support resources
  • Understand industry regulation and how it aligns with Capital One policies
About the Team

You will be based in the office during your training period, which will last approximately 12 weeks. Once you have completed your training, you will transition to a rotating shift pattern, working every Saturday but having Sunday off and an additional set day off during the week. You will also have the opportunity to work from home, with a requirement to come into the office for a day every two weeks for team building and collaboration.

What We Offer
  • Immediate access to our core benefits, including a pension scheme, generous holiday entitlement, and private medical insurance
  • Flexible benefits, such as season-ticket loans, cycle to work scheme, and enhanced parental leave
  • Open-plan workspaces and accessible facilities designed to inspire and support you
About Us

Capital One Financial is a leading information-based technology company, committed to helping our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.



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