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Customer Relations Specialist
2 months ago
As a Customer Relations Specialist, you will play a vital role in our dedicated Complaints Resolution team. Your primary responsibility will be to manage customer grievances from initial contact through to satisfactory resolution, utilizing various communication channels.
Key Responsibilities:
• Handle customer complaints efficiently, ensuring a thorough investigation to understand each customer's unique situation.
• Adhere to industry regulations and internal policies while providing clear and fair communication to customers.
• Support customers by resolving their concerns promptly and effectively.
• Collaborate with the business to enhance processes and improve customer satisfaction.
Who We Are Looking For:
• Proven experience in managing complaints from inception to resolution.
• Ability to thrive in a fast-paced environment, handling multiple complex issues simultaneously.
• Strong communication skills, with an empathetic approach to customer interactions.
What We Offer:
• Competitive salary and benefits package.
• Opportunities for career advancement for high performers, with significant investment in employee development.
• A modern, open-plan workspace equipped with a fully serviced gym, subsidized dining options, and a coffee shop.
Additional Information:
• This role requires successful completion of background checks, including DBS, credit, fraud checks, and references covering the last five years of employment.
• Please note that holidays may be limited during the training period.
