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Customer Relations Manager

4 weeks ago

Nottingham, Nottingham, United Kingdom Gleeson Development Ltd Full time
Job Summary

Gleeson Homes is seeking a highly skilled Customer Relations Manager to lead the regional customer relations team and deliver a 5-star customer experience.

The ideal candidate will have excellent customer relationship management skills, both online and face-to-face, and be able to inspire and develop a collegiate regional Customer Care team.

The successful candidate will champion the customer journey, actively support the regional sales and build teams, and set priorities and targets to optimize the customer experience.

The role requires strong collaborative, team working, and interpersonal skills, as well as a working understanding of the financial implications of the methods and sequences of build.

Benefits include a generous holiday entitlement, choice of company car or car allowance, and a range of other perks.

  • Main Responsibilities:
  • Champion the customer journey and deliver a 5-star customer experience
  • Support the regional sales and build teams to meet customer expectations
  • Develop and inspire a collegiate regional Customer Care team
  • Set priorities and targets to optimize the customer experience
  • Requirements:
  • Excellent customer relationship management skills
  • Strong collaborative, team working, and interpersonal skills
  • Working understanding of the financial implications of the methods and sequences of build
  • Experience working within a customer service role