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Customer Complaints Resolution Specialist

2 months ago

Nottingham, Nottingham, United Kingdom Countrywide HQ Full time
Job Description

Are you passionate about delivering exceptional customer service and resolving complex complaints?

Countrywide HQ, a leading property services company, is seeking a skilled Customer Complaints Resolution Specialist to join our team.

Key Responsibilities:
  • Investigate and resolve customer complaints in a fair and impartial manner.
  • Communicate effectively with customers, colleagues, and other stakeholders to gather information and resolve issues.
  • Develop and implement effective solutions to resolve customer complaints, ensuring a high level of customer satisfaction.
  • Work collaboratively with the team to ensure seamless delivery of customer complaints resolution services.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Previous experience in customer service or complaint handling is desirable.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
Working Pattern:

Monday – Friday: 9.00 – 5.30

Location:

Office based