Customer Complaints Resolution Specialist

1 week ago

Nottingham, Nottingham, United Kingdom Capital One - UK Full time

About this role

We are seeking a skilled Customer Complaints Resolution Specialist to join our team at Capital One - UK. As a key member of our Complaints Resolution team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive the best possible outcome.

Key Responsibilities

  • Investigate customer complaints and concerns, using critical thinking and industry knowledge to resolve issues.
  • Communicate effectively with customers, providing clear and concise information and updates on the status of their complaint.
  • Work collaboratively with internal stakeholders to resolve complex complaints and ensure that our customers receive a fair and timely outcome.
  • Develop and maintain a deep understanding of industry regulation and Capital One policies, ensuring that our team is compliant and up-to-date on all relevant requirements.

What we're looking for

  • A passion for customer advocacy and a commitment to delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively to resolve complex complaints.
  • A deep understanding of industry regulation and Capital One policies, with the ability to apply this knowledge to resolve complaints effectively.

What's in it for you

  • A competitive salary and benefits package, including pension scheme, generous holiday entitlement, and private medical insurance.
  • Opportunities for career development and growth, with access to training and development programs to help you succeed in your role.
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences.

Capital One is committed to diversity and inclusion

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to ensure that our teams reflect the diversity of our customers and the communities we serve.

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