Customer Complaints Resolution Specialist

2 months ago

Nottingham, Nottingham, United Kingdom Capital One - UK Full time

About the Role

We are seeking a highly skilled and dedicated Customer Complaints Resolution Specialist to join our team at Capital One - UK. As a key member of our Complaints Resolution team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive a high level of service and satisfaction.

Key Responsibilities

  • Manage Customer Complaints

    You will be responsible for investigating and resolving customer complaints in a fair and timely manner, ensuring that our customers receive a high level of service and satisfaction.

  • Understand Industry Regulation

    You will need to have a good understanding of industry regulation and how it applies to our business, ensuring that our customers receive a fair and compliant service.

  • Support Customers

    You will be responsible for supporting our customers and resolving their concerns, providing a high level of service and satisfaction.

  • Investigate and Resolve Complaints

    You will be responsible for investigating and resolving customer complaints, ensuring that our customers receive a fair and timely resolution.

  • Remain Customer Focused

    You will need to remain customer focused at all times, putting our customers at the centre of every decision.

  • Signpost Customers to Additional Support

    You will be responsible for signposting customers to additional support resources, ensuring that our customers receive the support they need.

  • Support Business Improvement

    You will be responsible for supporting our business in improving our processes and procedures, ensuring that we provide a high level of service and satisfaction to our customers.

What We're Looking For

We are looking for a highly skilled and dedicated individual who has a passion for customer service and a strong understanding of industry regulation. You will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Requirements

  • Expert Attention to Detail

    You will need to have expert attention to detail, ensuring that our customers receive a high level of service and satisfaction.

  • Resilience

    You will need to be resilient, as this role can be challenging at times.

  • Team Player

    You will need to be a team player, working collaboratively with our colleagues to provide a high level of service and satisfaction to our customers.

  • Integrity

    You will need to have integrity, treating our customers and colleagues with respect and dignity.

  • Communication Skills

    You will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and progression. We are committed to creating a diverse and inclusive workplace, where everyone feels valued and respected.

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