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Customer Complaints Resolution Specialist

2 months ago

Nottingham, Nottingham, United Kingdom Capital One - UK Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our Complaints Resolution team as a Customer Complaints Case Handler. As a key member of our team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive a high level of service and support.

Key Responsibilities
  • Manage customer complaints through to resolution, including a final written response
  • Understand industry regulation and Capital One policies to ensure compliance
  • Support customers and resolve their concerns through thorough investigation and empathy
  • Remain customer-focused and put their needs at the centre of every decision
  • Signpost customers to additional support resources as needed
  • Support business improvement initiatives to enhance our processes
What We're Looking For
  • Expert attention to detail and ability to work independently
  • Resilience and ability to manage challenging situations
  • Strong communication and interpersonal skills
  • Ability to work in a team environment and collaborate with colleagues
  • Passion for delivering excellent customer service and advocacy
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career development and growth
  • Collaborative and supportive work environment
  • Flexible working arrangements, including remote work options
  • Access to training and development programs to enhance skills and knowledge
About Capital One

Capital One is a leading information-based technology company that is committed to helping our customers succeed. We pride ourselves on building diverse and inclusive teams that are representative of our customers and the communities we serve. We are an equal opportunities employer and welcome applications from all qualified candidates.