Customer Resolution Specialist
3 weeks ago
Job Summary
We are seeking a skilled Customer Resolution Agent to join our team at Nottingham Community Housing Association Ltd. As a key member of our Customer Experience team, you will play a vital role in delivering high-quality outcomes for our customers.
Key Responsibilities
- Investigate and resolve customer complaints in a timely and effective manner
- Provide excellent communication and interpersonal skills to ensure a high-quality experience for customers
- Work collaboratively with key stakeholders to mitigate the risk of further customer dissatisfaction
- Advocate for the voice of the customer and ensure their needs are met
Requirements
- Excellent communication and analytical skills
- Experience in frontline customer roles and complaint investigations
- Knowledge of social housing and/or care and support is desirable but not essential
What We Offer
- A supportive team environment and opportunities for professional growth and development
- Hybrid working available
- A competitive salary and benefits package
About Us
Nottingham Community Housing Association Ltd is a welcoming and inclusive employer, committed to providing high-quality services to our customers. We value diversity and welcome applications from candidates from diverse backgrounds.
-
Customer Complaints Resolution Specialist
4 weeks ago
Nottingham, Nottingham, United Kingdom Capital One - UK Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Complaints Resolution Specialist to join our team at Capital One in Nottingham. As a key member of our Complaints Resolution team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive a high level of service and that their...
-
Customer Service Resolution Specialist
3 weeks ago
Nottingham, Nottingham, United Kingdom Countrywide Full timeCustomer Service Resolution SpecialistWe are seeking a skilled Customer Service Resolution Specialist to join our Customer Care team in a dynamic role that requires excellent communication and problem-solving skills.This is an exciting opportunity to work for a leading property services group, specialising in residential lettings. As a Customer Service...
-
Customer Service Resolution Specialist
3 weeks ago
Nottingham, Nottingham, United Kingdom Countrywide Full timeCustomer Service Resolution SpecialistWe are seeking a dedicated Customer Service Resolution Specialist to join our Customer Care team in the UK.This is an opportunity to work for a leading Property Services Group, specialising in residential lettings. We offer full-time or part-time hours, with part-time options providing flexibility in days and time.As a...
-
Customer Resolution Specialist
4 weeks ago
Nottingham, Nottingham, United Kingdom Nottingham Community Housing Association Ltd Full timeAbout the RoleThe Customer Experience team at Nottingham Community Housing Association Ltd is seeking a skilled Customer Resolution Agent to join their team. As a key member of the team, you will play a vital role in delivering high-quality outcomes for customers, ensuring timely and effective resolution of complaints, and advocating for the voice of the...
-
Customer Complaints Resolution Specialist
3 weeks ago
Nottingham, Nottingham, United Kingdom Capital One - UK Full timeAbout this roleWe are seeking a skilled Customer Complaints Resolution Specialist to join our team at Capital One - UK. As a key member of our Complaints Resolution team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive the best possible outcome.Key ResponsibilitiesInvestigate customer...
-
Customer Resolution Specialist
3 weeks ago
Nottingham, Nottingham, United Kingdom Nottingham Community Housing Association Ltd Full timeCustomer Resolution Agent RoleThe Customer Experience team at Nottingham Community Housing Association Ltd is dedicated to delivering high-quality outcomes for our customers. We understand that sometimes we get things wrong, but we act decisively to restore confidence and work tirelessly to prevent issues from recurring.We're looking for someone who can...
-
Customer Resolution Specialist
3 weeks ago
Nottingham, Nottingham, United Kingdom Nottingham Community Housing Association Ltd Full timeCustomer Resolution Agent RoleWe are seeking a skilled Customer Resolution Agent to join our team at Nottingham Community Housing Association Ltd. As a key member of our Customer Experience team, you will play a vital role in delivering high-quality outcomes for our customers.Key Responsibilities:Investigate and resolve customer complaints in a timely and...
-
Customer Complaints Resolution Specialist
1 month ago
Nottingham, Nottingham, United Kingdom Capital One - UK Full timeAbout the RoleWe are seeking a highly skilled Customer Complaints Case Handler to join our Complaints Resolution team at Capital One - UK. As a key member of our team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive the highest level of service and satisfaction.Key...
-
Customer Complaints Resolution Specialist
1 month ago
Nottingham, Nottingham, United Kingdom Capital One - UK Full timeAbout the RoleWe are seeking a highly skilled Customer Complaints Case Handler to join our Complaints Resolution team at Capital One - UK. As a key member of our team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive the highest level of service and satisfaction.Key...
-
Customer Complaints Resolution Specialist
1 month ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleOur Complaints Resolution team is the customer advocate at the heart of our operation. They are here to solve problems for customers who need our support, and do this through their critical thinking and understanding of Capital One, and industry-wide policies and processes.Key responsibilitiesManage customer complaints from receipt right...
-
Customer Complaints Resolution Specialist
1 month ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleOur Complaints Resolution team is the customer advocate at the heart of our operation. They are here to solve problems for customers who need our support, and do this through their critical thinking and understanding of Capital One, and industry-wide policies and processes.Key responsibilitiesManage customer complaints from receipt right...
-
Customer Complaints Resolution Specialist
2 months ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleOur Complaints Resolution team is the customer advocate at the heart of our operation. They are here to solve problems for customers who need our support, and do this through their critical thinking and understanding of Capital One, and industry-wide policies and processes.Key responsibilitiesManage customer complaints from receipt right...
-
Customer Complaints Resolution Specialist
2 months ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleOur Complaints Resolution team is the customer advocate at the heart of our operation. They are here to solve problems for customers who need our support, and do this through their critical thinking and understanding of Capital One, and industry-wide policies and processes.Key responsibilitiesManage customer complaints from receipt right...
-
Customer Complaints Resolution Specialist
3 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleAt Capital One, we're looking for a skilled Customer Complaints Case Handler to join our Complaints Resolution team. As a key member of our team, you'll be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive the best possible outcome.Key ResponsibilitiesInvestigate customer complaints...
-
Customer Support Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom Matchtech Full timeKey Responsibilities:We are seeking a Customer Support Specialist to join our IT support team. In this role, you will provide expert assistance in resolving technical issues, troubleshooting hardware and software problems, and ensuring timely and efficient resolution of support requests.Job Requirements:Strong problem-solving skills and expertise in...
-
Senior Dispute Resolution Specialist
3 weeks ago
Nottingham, Nottingham, United Kingdom Novax Recruitment Ltd Full timeJob Summary:Novax Recruitment Ltd is seeking a highly skilled Senior Dispute Resolution Specialist to join our team. The successful candidate will be responsible for managing complaints of verbal and written abuse, targeted behaviour, noise nuisance, bonfires and waste on land on behalf of all residents and Council tenants.Key Responsibilities:Provide a...
-
Customer Service and Operations Specialist
3 weeks ago
Nottingham, Nottingham, United Kingdom Wattbike Full timeCustomer Service and Operations SpecialistWe are seeking a highly skilled Customer Service and Operations Specialist to join our busy Customer Services team at Wattbike. As a key member of our team, you will be responsible for providing world-class customer service and sales support to our individual customers.Key ResponsibilitiesProvide expert customer...
-
Customer Service Operations Specialist
3 weeks ago
Nottingham, Nottingham, United Kingdom Wattbike Full timeAt Wattbike, we're seeking a highly skilled Customer Service Operations Specialist to join our dynamic Customer Services team. As a key member of our team, you'll be responsible for delivering exceptional customer service and sales support through various channels, ensuring a seamless experience for our customers.Key responsibilities include:Providing expert...
-
Customer Service Representative
3 weeks ago
Nottingham, Nottingham, United Kingdom Randstad Sourceright Full timeWe are seeking a dedicated and customer-focused individual to manage metering appointments for industrial and commercial customers. The successful candidate will be responsible for booking appointments for metering upgrades, smart meter installations, and other related tasks through outbound and inbound calls and email communications.Key...
-
Customer Service and Operations Specialist
3 weeks ago
Nottingham, Nottingham, United Kingdom Wattbike Full timeAt Wattbike, we're on a mission to improve health and fitness progression for athletes and everyday enthusiasts alike. As a Customer Service and Operations Specialist, you'll be part of a small team responsible for delivering world-class service to our individual customers. Your expertise will ensure seamless sales support and provide a dedicated point of...